Health Technician Help Desk

Arshak Khatcherian

*******************@*****.***

818-***-****

Las Vegas NV 89117

Skills

•Problem Solving Skills

•Critical Thinking Skills

•Communication Skills

•Teamwork

•Organization Skills

•Creativity

•Attention to detail

EXPERIENCE

Cesars Ent. - IT Contractor

June 2022 Augest 2022

•Used diagnostic tools to identify hardware failures and replace non-functional components.

•Set up new work stations for employees by configuring hardware, devices, and software.

•Removed and replaced malfunctioning computer parts to fix hardware issues.

•Tested and installed motherboards, processors, and graphics cards on desktops and laptops for employees.

•Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.

•Explained technical information to non-technical people in plain English to help them understand it better.

•Patched ports to eliminate Internet issues (IDF)

•Connected computers to the network as well as peripheral devices such as printers and scanners.

Desert Parkway Behavioral Healthcare Hospital - Mental Health Technician

Aug 2021 Nov 2021

•Identified and addressed individual mental health challenges to support patients.

•Provided excellent service to patients through personable communication.

•Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain a safe milieu.

•Effectively managed daily charting for each patient.

•Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.

•Handled vital sign monitoring, medication administration and patient behavior assessments.

Moto Monkeys - Lead Technician

Feb 2018 Jul 2021

•Managed quality control and maintained high level of customer satisfaction.

•Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.

•Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.

•Entered and distributed work orders to other technicians.

•Tested components, assemblies and systems to diagnose problems.

•Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.

EDUCATION

Monterey High, Burbank

Class of 2003

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