Advanced Customer Service
Resume:
BAILEY
SHEMBERG
ER
bae.odom****@yahoo.c
om
Foley, AL 36535
Versatile Receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong
relationship-building abilities.
Extensive experience with customer service with friendly, positive attitude.
Quick learner who prioritizes good communication and hard work.
PROFESSIONAL SUMMARY
Island Outfitters - Sales Associate
Gulf Shores, AL • 05/2022 - 11/2022
The Fairhope Store - Sales Manager
Fairhope, AL • 02/2021 - 05/2022
WORK HISTORY
Enabled customers to feel welcomed, important and
appreciated by answering questions about products sold throughout store.
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Handled approximately daily credit and cash transactions for customers with accuracy and speed.
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Maintained reports of transactions and greeted
customers when entering and leaving establishment.
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Processed accurate and efficient sales and return
transactions to facilitate customer satisfaction.
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Handled customer relations issues, enabling quick
resolution and client satisfaction.
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Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
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Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
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• Identified, hired and trained highly-qualified staff by SKILLS
• Time Management
• Sales Expertise
Verbal and Written
Communication
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• Cash Handling
• Customer Service
Teamwork and
Collaboration
•
• Sorting and Categorizing
• Organizational Systems
• Computer Skills
Multiple Priorities
Management
•
• Excellent Communication
• Event Planning
• Interpersonal Skills
• Cleanliness Standards
• Office Operations
Penn Foster College
EDUCATION
Scottsdale, AZ • 06/2022
Diploma Of Bookkeeping:
Entry Level Accounting/
Bookkeeping
Rehm Animal Clinic - Receptionist & Vet Tech
Loxley, AL • 02/2020 - 01/2021
Baldwin EMC - Event Coordinator Intern
Summerdale, AL • 05/2019 - 07/2020
teaching best practices, procedures and sales strategies. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Kept reception area clean and neat to give visitors positive first impression.
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Confirmed appointments, communicated with clients and updated client records.
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Answered central telephone system and directed calls accordingly.
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• Resolved customer problems and complaints.
• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
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Planned large-scale events such as trade shows,
conferences, and meetings.
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Supervised onsite team of caterers, audio-visual
technicians, and facility management team.
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Contact this candidate