Service Representative Customer

T I FFANY P I TTMAN

E M A I L : r e n e e j o h n s o n 7 6 8 @ g m a i l . c o m P H O N E : 4 4 3 . 2 1 0 . 5 5 1 2 OBJECTIVE

Self-directed, customer service-oriented professional who provides timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and assures patient privacy and confidentiality.

E D U C A T I O N — EXPERIENCE

Ultimate Medical Academy

Associates – Medical Billing

Associates – Medical Coder

July 2014 – October 2022

Medical Customer Service Representative • Ansafone Professionally handled a high volume of incoming calls, chats and email queue

Thoroughly and efficiently gathered and secured customer information, while assessing and

fulfill customer needs.

Educated customers where applicable on insurance coverage, forms needed, eligibility and

payment information.

Ability to utilize and navigate multiple systems simultaneously Managed and notated claims as information was presented to leave an accurate trail for a

responding representative.

Dependable and met all attendance requirements.

Resolved customer issues via one call resolution guidelines and/or escalated processes.

Met and exceeded company and client performance metrics Maintained a balance between company policy and client benefit in decision making.

Continuously evaluated and identifies opportunities to drive a positive impact to our client

and its customers.

Responsible for call dispositions, compiling, and generating reports as required

Ability to accept and embrace changes within the ever-changing environment.

June 2011 – July 2014

Customer Service Agent • Telus Int

Handled a high volume of incoming calls.

Verified and obtained client information by interviewing clients; based off information within the system.

Determined eligibility by comparing client information to requirements. Established policies by entering client information. Initiated and responded to inquiries.

Working knowledge of multiple hardware platforms and operating systems, such as:

Windows,

Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment, tablets and applications.

Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility. Strong decision making and problem-solving skills. Handled sales of extended device protection.

Scheduled refunds and explained processing times.

The patience to adapt to varying customer knowledge and skill levels. May 2002 – June 2011

Players Club Rep • Klondike Casino

Answered inquiries from guests regarding restaurants, transportation, and entertainment.

Followed all cash handling and credit policies.

Well versed in knowing all rates, packages and special promotions as listed in the Red Book.

Familiarized with all in-house groups.

Aware of closed out and restricted dates.

Obtained all necessary information when taking room reservations and follow the rate-quoting scenario.

Familiar with hospitality terminology.

Continued knowledge of emergency procedures and assist as needed. Handled check-ins and checkouts in a friendly, efficient and courteous manner.

Always used proper two-way radio etiquette when communicating with other employees.

Completed shift checklist in a timely manner.

completed bucket checks, room rate verification reports, and housekeeping reports.

Balanced and prepared individual paperwork for closing of shift according to hotel standards.

Maintained and marketed promotions and guest programs. Assisted guests with safe deposit boxes.

SIGNATURE SKILLS

Ability to manage high volume workload

CPT Coding

ICD-9

ICD-10

EMR

Insurance verifications

Sales

Manufacturing

Medical Documentation Review

Software:

Microsoft Office Suite

EHR

Adobe

Microsoft CRM

Salesforce

SharePoint

Blackboard

Salesforce

ADP

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