Customer Service Store Manager

Kristi Casini

******.******@*****.*** 206-***-****(C)

SUMMARY

Enthusiastic and hard-working professional with a winning attitude and desire to deliver an exceptional dining experience to all the residents of my facility. Focused on setting the highest expectations and raising service standards as to increase my resident’s satisfaction as well as lend support my team. I bring a strong work ethic and excellent organizations skills to any setting. Excited to begin a new challenge with a successful team.

KEY STRENGHTS

Strong work ethic

Over 20 years Customer Service Experience

Works well under pressure

Team building

Excellent organizational skills

Communication

Excellent Interpersonal Skills

Inventory management

Ability to work across department lines to achieve results

Strong leadership capability

Proven ability to manage multiple projects under tight timelines

PROFESSIONAL EXPERIENCE

Park Place Assisted Living

October 2021 - Present

Managing Wait Staff

Provide care and assistance to all residents

Oversee that the dining area meets the highest level of cleanliness and preparedness.

Perform walk-throughs at the beginning and end of shifts to ensure company compliance.

Making sure wait staff is prepped and ready for all meals and monitor their service.

Meet and greet residents for their meals and to gain insight of any need that they may have.

Respond to residents’ requests in a professional manner.

Administer to whatever needs to be done in the process of meal time, and take care of anything to that arises to support my team or to provide the residents with a satisfying meal experience.

Burien Chevrolet

November 2020-May 2021

Parts and Sales

Assist in sale of vehicles and maintenance

Working with customers after sales to complete paperwork and research warrantee/part lists.

Respond to customers inquires and requests over the telephone.

Assist other employees with customer orders, stocking, cleanliness and organization of store.

Update and maintain Western, Central and South America regional consultant revenue.

Collected payments from customers.

Adhere to company policies and procedures and report any unusual situation.

Starbucks

February 2008 – November 2017

Barista/Customer Service

Provide excellent Customer Service

Provide the Starbucks experience to all guests.

Created customer connections to ensure long-term sales

Implement inventory health checks.

Build beverages to the Starbucks standard.

Protected customers by regularly cleaning and sanitizing work areas and equipment

Assist other employees with customer orders, stocking, cleanliness and organization of store.

Supported store manager with recruiting, interviewing and hiring baristas.

Enthusiastically engaged customers during busy periods to keep mood light and fun.

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