Hospitality industry
Resume:
Frances Crouse
Customer Service
Calhoun, GA ****1
adtoys@r.postjobfree.com
30+ years in Customer Service, looking for a career in Customer Service/Hospitality that I can use my experience in organization and team work.
Authorized to work in the US for any employer
Work Experience
Facility Cleaner
Play Dog Excellent - Chattanooga, TN
October 2021 to July 2022
• Sweep, mop, vacuum, and wash floors, mats, rugs, and other surfaces (indoors).
• Clean crates: inside, outside, and around.
• Clean bathrooms and restock paper supplies daily: empty waste baskets, service soap and toilet paper dispensers, clean tile walls, mirrors, stall partitions, floors, sinks, toilets, and urinals.
• Collect building and grounds trash daily and place in dumpster. Replace liners in waste baskets and trash containers.
• Use and maintain commercial floor machines.
• Clean and dust furniture, pictures, chairs, walls, door trim, light fixtures, and all other horizontal surfaces including periodic high dusting.
• Wash glass in interior doors and windows.
• Manually clean and use light commercial motorized cleaning equipment
• Execute cleaning in accordance with store cleaning matrix
• Light maintenance to all elements of store equipment
• Observe safety and security procedures
• Report unsafe conditions to General Manager
• Perform other duties as required and/or assigned
• Employee must be able to perform essential functions of the job with or without reasonable accommodation
Greenhouse Worker (seasonal)
Faribault Growers Inc. - Faribault, MN
April 2021 to June 2021
Seasonal position, Planting, watering, plant maintenance and team order pulling. Lead Sales Associate
Dollar General - Madelia, MN
October 2020 to April 2021
The duties of the Sales Associate include assisting customers in locating and purchasing merchandise, operating the cash register, stocking merchandise, recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction ...
Cashier/Sales Associate
Sunshine Thrift Store - Tampa, FL
December 2019 to March 2020
• provide a positive shopping experience for customers
• be aware of subtle customer cues and respond appropriately
• expand knowledge of products so that customer questions can be properly addressed
• assist in receiving and processing product shipments
• prepare and display new merchandise
• promote brand loyalty programs and other incentives
• maintain a standard of cleanliness in the store by following set guidelines
• work with a team to create and maintain a pleasant environment for shoppers and staff Housekeeper/Laundry Attendant/Maintenance Tech
Lake Gibson Village - Lakeland, FL
December 2018 to December 2019
• Perform a variety of cleaning activities such as sweeping, mopping, vacuuming, dusting, and polishing.
• Clean hallways, lobby, stairways, elevators, resident common areas, and restrooms.
• Distribute apartment linen and resident laundry accordingly.
• Respond to calls requiring immediate housekeeping attention such as spills, broken glass
• Empty wastepaper baskets and ashtrays
• Transport trash to waste disposal equipment
• Ensuring all apartments are cleaned according to LGV standards.
• Maintaining equipment to ensure proper functioning.
• Notify managers of any damages or equipment malfunctions.
• Report any maintenance issues or safety hazards.
• Greet residents with courtesy and respect.
• Maintain stocking levels of all housekeeping supplies and chemicals and replace when appropriate.
• Adhere to strict guidelines regarding health, safety and sanitation.
• Be aware of LGV's policies and procedures and adhere to them closely.
• Sorting, washing, drying, pressing, and folding clothing and other textile items. Removing stains from items using the appropriate procedures. Performing minor sewing duties. Tracking which items belong to whom.
Cap 1 Associate/Department Manager
Walmart - New Ulm, MN
February 2017 to November 2018
Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Maintain merchandising presentation by stocking and rotating merchandise, removing damaged or out- of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Provides Customer service by acknowledging the Customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the Company's mission.
Receives and stocks merchandise throughout the facility and organizes the backroom by following Company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, completing paperwork, logs, and other required documentation. Education
Associate in Computer Science/ Administrative Finance Tampa, FL
January 1992 to January 1994
Certifcate in Clerk Typist
School of Osceola County - Orlando, FL
March 1992 to March 1992
High school or equivalent in Diploma
ICS Pacific High - Scranton, PA
December 1986 to December 1990
Skills
• Retail Management
• Cleaning
• Time Management
• Filing
• Housekeeping
• Excel
• Word
• Cash Register
• Microsoft Office
• Communications
• Customer Service
• retail sales
• Hospitality
• Training (10+ years)
• Warehouse Associate
• Stockroom
• Shipping
• Shipping Receiving
• Receiving Clerk
• Warehousing
• Packing
• Guest Relations Experience
• Office Administration
• Food Production
• Case Management
• Multi-line Phone Systems
• Clerical Experience
• Merchandising
• Laundry
• Plumbing
• Supervising Experience
• Guest Services
• Cash Handling
• Front Desk
• Human Resources
• Kitchen Experience
• Office Management
• Pricing
• Social Work
• Upselling
• Food Preparation
• POS
• English
• Leadership
• Personal Assistant Experience
• Recruiting
• Accounting
• Microsoft Outlook
• Tutoring (3 years)
• Research
• Budgeting
• Warehouse experience
• Microsoft Powerpoint
• Quality Assurance
• QuickBooks
• Payroll
• Financial Report Writing
• Accounts Receivable
• Accounts Payable
• Food Service (Less than 1 year)
• Kennel experience
• Animal Care
• Animal Husbandry (1 year)
• Animal Care (10+ years)
• Animal handling (1 year)
• Food Handling
• Custodial Experience
• Groundskeeping
• Restaurant experience
• Pet Care
• Hotel experience (2 years)
• Host/hostess experience
• Serving
• Heavy lifting
• Load & unload
• Painting
• Landscaping
• Management
• Multi-line phone systems
• Documentation review
• Order fulfillment
• Order picking
• Maintenance
• Clean
• Janitorial
• Clean Room
• Cleanroom
• Commercial Cleaning
• Gardening
Certifications and Licenses
Clerk Typist Certificate
March 1992 to March 1992
Clerk Typist
Assessments
Receptionist — Familiar
May 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Customer Focus & Orientation — Completed
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Retail Skills: Shelf Stocking — Familiar
November 2019
Receiving and storing merchandise or product.
Full results: Familiar
Work Style: Conscientiousness — Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Work Style: Reliability — Expert
November 2019
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Attention to Detail — Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Cognitive Ability — Familiar
May 2020
Combining pieces of information to form general rules or conclusions. Full results: Familiar
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Workplace Safety — Highly Proficient
July 2020
Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.
Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Working with MS Word Documents — Familiar
July 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar
Retail Customer Service — Proficient
July 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Administrative Support Professional Fit — Proficient May 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Verbal Communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Social Media — Familiar
July 2020
Creating content, communicating online, and building a brand's reputation. Full results: Familiar
Customer Service Fit — Proficient
July 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Cashier Skills — Highly Proficient
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Following directions — Familiar
September 2021
Following multi-step instructions
Full results: Familiar
Typing — Completed
September 2020
Transcribing text using a standard keyboard
Full results: Completed
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Career Highlights:
In charge of the upgrading the University filing system, implemented the paperless filing system for Everest University
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