Telemed Data Entry
Resume:
samella hall
hard working motivated team player reliable
Moriarty, NM 87035
***********@*****.***
CompassionateDirect Support Professionalwith 30 years of performance supportingD/D waiver populations. Interactswith patients in diverse settings, including community, family, or individual homes and adult care facilities.Administersmedications and supportsADLs alignedwith care plans and provides companionship to promote overall health andwellbeing. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Love your patient - Columbus, OH
February 2022 to April 2022
Assist patients with appointments ordering med refills answer questions Client support advocates
Care XM (Total Triage & TeleMed) - Provo, UT
August 2021 to January 2022
Exceeded requirements in providing products and services to customers at all times. Assisted members by coordinating responses involving multiple departments and personnel. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor. Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.
Roadside Assistance Agent
Agero Roadside Assistance - Moriarty, NM
April 2021 to June 2021
answer calls for rsa assist customers with getting help this iis a work from home positing DirectCare Staff Member
dungarvin - Albuquerque, NM
January 2019 to January 2021
Implemented ambulation plans to stimulate blood flow and maintain strength and mobility. Monitored residential environments to remove hazards and maintain safety. Kept medications organized and coordinated effective schedules to keep individuals on track with treatment protocols.
Made scheduled home visits to clients' homes to verify proper daily living. Used knowledge of mental illnesses, communication skills, and crisis intervention techniques to help residents experiencing different types of emergencies. Observed participants to identify regressive behaviors and coordinated effective responses. Helped clients with home management tasks such as grocery shopping,meal preparation, and house cleaning.
Efficiently handled Activities of Daily Living to support patients' quality of life. Front Office Assistant
t,MCintosh self storage - McIntosh, NM
February 2000 to February 2019
Communicated with customers and other offices regularly. Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
Prepared letters, correspondences, reports, and marketing collateral. Answered telephone calls, took messages, and distributed messages to appropriate personnel. alegria
DirectCareWorker - Albuquerque, NM
January 2018 to January 2019
Trained and educated in areas of personal care, communication, and social skills development. Monitored and assisted with daily living activities, including bathing, grooming, and room care. Delivered personal care and support aligned with individual support plans. Assisted with living transitions, supporting independent and assisted living skills and overall community integration.
Documented care plan changes and other relevant patient data and submitted to RN.
Applied and upheld standard precautions and procedures used for infection control. Administered medications and set up reminders for clients in alignment with medication administration record.
Supported level of care that enhanced patient health, safety, dignity, and contentment. Followed agency policy and procedures in administering care to clients. Assisted maintaining personal connections by gathering information and typing up their correspondence. CSR
sitel - Albuquerque, NM
September 2016 to September 2017
Answered inbound calls to greet and assist customers with various needs and questions. Answered incoming calls and assisted customers with questions. Responded to questions and followed up on customer interactions. Promoted best practices by identifying opportunities for process improvements and initiatives. De-escalated customer complaints using calm techniques. Used upselling and cross-selling techniques to provide solutions to customer issues. Education
Associate of Science in Medical specialist
Independance University - Salt Lake City, UT
March 2017
High school diploma in Basic
Moriarty High School - Moriarty, NM
August 1985 to May 1989
High school diploma or GED
Skills
• Ambulation Emergency response
Behavior tracking Treatment plan implementation
Safetymonitoring Medicationmanagement
Schedule coordination ADL assistance
Infection control procedures Care delivery
Patient education Medication administration
Charting and documentation ADL support
Shopping and errands Clean living spaces
Light housekeeping Cook healthymeals
Deliver exceptional care Personal hygiene
Monitor vital signs Companionship
• Home Care
• Meal Preparation
• awmd
• Scripting
• Microsoft SQL Server
• Medical billing
• Medical terminology
• Customer service
• Windows
• Documentation review
• Banking
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Customer focus & orientation — Familiar
May 2021
Responding to customer situations with sensitivity Full results: Familiar
Typing — Completed
June 2021
Transcribing text
Full results: Completed
Data entry: Accuracy — Completed
June 2021
Entering data quickly and accurately
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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