samella hall

hard working motivated team player reliable

Moriarty, NM 87035

adtoyo@r.postjobfree.com

+1-505-***-****

CompassionateDirect Support Professionalwith 30 years of performance supportingD/D waiver populations. Interactswith patients in diverse settings, including community, family, or individual homes and adult care facilities.Administersmedications and supportsADLs alignedwith care plans and provides companionship to promote overall health andwellbeing. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Love your patient - Columbus, OH

February 2022 to April 2022

Assist patients with appointments ordering med refills answer questions Client support advocates

Care XM (Total Triage & TeleMed) - Provo, UT

August 2021 to January 2022

Exceeded requirements in providing products and services to customers at all times. Assisted members by coordinating responses involving multiple departments and personnel. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor. Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.

Roadside Assistance Agent

Agero Roadside Assistance - Moriarty, NM

April 2021 to June 2021

answer calls for rsa assist customers with getting help this iis a work from home positing DirectCare Staff Member

dungarvin - Albuquerque, NM

January 2019 to January 2021

Implemented ambulation plans to stimulate blood flow and maintain strength and mobility. Monitored residential environments to remove hazards and maintain safety. Kept medications organized and coordinated effective schedules to keep individuals on track with treatment protocols.

Made scheduled home visits to clients' homes to verify proper daily living. Used knowledge of mental illnesses, communication skills, and crisis intervention techniques to help residents experiencing different types of emergencies. Observed participants to identify regressive behaviors and coordinated effective responses. Helped clients with home management tasks such as grocery shopping,meal preparation, and house cleaning.

Efficiently handled Activities of Daily Living to support patients' quality of life. Front Office Assistant

t,MCintosh self storage - McIntosh, NM

February 2000 to February 2019

Communicated with customers and other offices regularly. Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.

Prepared letters, correspondences, reports, and marketing collateral. Answered telephone calls, took messages, and distributed messages to appropriate personnel. alegria

DirectCareWorker - Albuquerque, NM

January 2018 to January 2019

Trained and educated in areas of personal care, communication, and social skills development. Monitored and assisted with daily living activities, including bathing, grooming, and room care. Delivered personal care and support aligned with individual support plans. Assisted with living transitions, supporting independent and assisted living skills and overall community integration.

Documented care plan changes and other relevant patient data and submitted to RN.

Applied and upheld standard precautions and procedures used for infection control. Administered medications and set up reminders for clients in alignment with medication administration record.

Supported level of care that enhanced patient health, safety, dignity, and contentment. Followed agency policy and procedures in administering care to clients. Assisted maintaining personal connections by gathering information and typing up their correspondence. CSR

sitel - Albuquerque, NM

September 2016 to September 2017

Answered inbound calls to greet and assist customers with various needs and questions. Answered incoming calls and assisted customers with questions. Responded to questions and followed up on customer interactions. Promoted best practices by identifying opportunities for process improvements and initiatives. De-escalated customer complaints using calm techniques. Used upselling and cross-selling techniques to provide solutions to customer issues. Education

Associate of Science in Medical specialist

Independance University - Salt Lake City, UT

March 2017

High school diploma in Basic

Moriarty High School - Moriarty, NM

August 1985 to May 1989

High school diploma or GED

Skills

• Ambulation Emergency response

Behavior tracking Treatment plan implementation

Safetymonitoring Medicationmanagement

Schedule coordination ADL assistance

Infection control procedures Care delivery

Patient education Medication administration

Charting and documentation ADL support

Shopping and errands Clean living spaces

Light housekeeping Cook healthymeals

Deliver exceptional care Personal hygiene

Monitor vital signs Companionship

• Home Care

• Meal Preparation

• awmd

• Scripting

• Microsoft SQL Server

• Medical billing

• Medical terminology

• Customer service

• Windows

• Documentation review

• Banking

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Customer focus & orientation — Familiar

May 2021

Responding to customer situations with sensitivity Full results: Familiar

Typing — Completed

June 2021

Transcribing text

Full results: Completed

Data entry: Accuracy — Completed

June 2021

Entering data quickly and accurately

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate