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Customer Service Public Utilities

Birdsboro, PA
November 24, 2022

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Veronica Lamb

Birdsboro, PA *****


Work Experience

Office Assistant

Lomax Carpet and Tile - Pottstown, PA

August 2019 to Present

Answer multi-line phones and greeted customers schedule appointments and maintain calendars, prepare communications such as memos, emails, invoices, reports and other correspondence as well as installer payroll. Assisted customers with questions regarding product, as well as their billing and schedule measurements and install dates. Usage of the cash register with cash check and credit card machine as well as financing program of synchrony

Warranty Specialist

Family Camping Outlet - Pottstown, PA

January 2016 to August 2019

Reviewed and processed warranty claims, procure replacement parts, and track service work, prepared records, reconciled warranty claims, and submitted them to the appropriate manufacturers for payment Front Desk Clerk/Receptionist

Comfort Inn & Suites - Pottstown, PA

February 2015 to January 2016

Greeted arriving guests and check them into hotels and lodging facilities, gave room keys and paperwork, and directed them to guest rooms and various areas of the hotel. Answer questions throughout the guest stay and check guests out of the hotel when they Departed. Also dealt with the cash register and credit card machine

Spare Parts Manager

Necoa Inc - Baltimore, MD

February 2013 to January 2015

Monitored inventory levels, ordered parts in advance, sold manufactured parts to clients, source new suppliers that are cheaper or have better quality parts and planned promotion on parts that were for sale Education


Owings Mills High School - Owings Mills, MD



• Data entry

• Customer service

• Clerical

• Clerical support

• Strong communication skills

• QuickBooks

• Payroll

• Front Desk

• Accounts Receivable

• Administrative Experience

• Microsoft Outlook

• Multi-line Phone Systems

• Accounting

• Accounts Payable

• Office Management


Customer focus & orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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