Customer Service Public Utilities
Resume:
Veronica Lamb
Birdsboro, PA *****
*********@*****.***
Work Experience
Office Assistant
Lomax Carpet and Tile - Pottstown, PA
August 2019 to Present
Answer multi-line phones and greeted customers schedule appointments and maintain calendars, prepare communications such as memos, emails, invoices, reports and other correspondence as well as installer payroll. Assisted customers with questions regarding product, as well as their billing and schedule measurements and install dates. Usage of the cash register with cash check and credit card machine as well as financing program of synchrony
Warranty Specialist
Family Camping Outlet - Pottstown, PA
January 2016 to August 2019
Reviewed and processed warranty claims, procure replacement parts, and track service work, prepared records, reconciled warranty claims, and submitted them to the appropriate manufacturers for payment Front Desk Clerk/Receptionist
Comfort Inn & Suites - Pottstown, PA
February 2015 to January 2016
Greeted arriving guests and check them into hotels and lodging facilities, gave room keys and paperwork, and directed them to guest rooms and various areas of the hotel. Answer questions throughout the guest stay and check guests out of the hotel when they Departed. Also dealt with the cash register and credit card machine
Spare Parts Manager
Necoa Inc - Baltimore, MD
February 2013 to January 2015
Monitored inventory levels, ordered parts in advance, sold manufactured parts to clients, source new suppliers that are cheaper or have better quality parts and planned promotion on parts that were for sale Education
Diploma
Owings Mills High School - Owings Mills, MD
1989
Skills
• Data entry
• Customer service
• Clerical
• Clerical support
• Strong communication skills
• QuickBooks
• Payroll
• Front Desk
• Accounts Receivable
• Administrative Experience
• Microsoft Outlook
• Multi-line Phone Systems
• Accounting
• Accounts Payable
• Office Management
Assessments
Customer focus & orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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