Entry Specialist Data

Donna Johnson

*** *. ******** **. *********, MD *1201

**********@*****.*** 443-***-****

Data Entry Specialist

Established, goal-oriented individual with extensive experience in customer service, data-entry, management and supervision. Highly facilitated, devoted achiever who readily adapts to change, works independently, and exceeds expectations. Able to handle multiple priorities and meet conflicted deadlines.

Areas of expertise include:

• Problem Resolution

• Conflict Management

• Verbal and non-verbal communication

• Clerical Duties

• Effective handling of confidential information

• Time Management

• Managing automated, multi-line telephone systems.

• Proficiency in computer services

Professional Experience

MVA Customer Agent March 2019-July 2020

Motor Vehicle Administration Baltimore, MD

• Assist customers with driver license services.

• Process Real Identifications.

• Process renewals for expired licenses.

• Process return tags.

• Submit applications for handicap tags.

• Check identification and send customers to the right department

• Copy and scan information into MVA’s data entry system

Customer Service Manager July 2008 to Present

WALMART RETAIL, INC Ellicott City, MD

• Developed, implemented and monitored programs to maximize customer satisfaction.

• Improved service quality and increased sales by developing a strong knowledge of company's products and services.

• Executed cash transactions quickly and accurately. Greeted customers and answered a high volume of calls, while maintaining a rapid response rate according to standard procedures.

• Handled products and equipment in accordance with safety and sanitation guidelines.

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• Conducted price checks for cashiers and service clerks.

• Checked out customers and bagged items quickly. Served shoppers in a prompt, courteous and friendly manner.

• Resolved customer questions, issues and complaints in a time-efficient manner.

Security Officer April 2007 to June 2011

SOUTHEASTERN PARAGON, INC Baltimore, MD

• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

• Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

• Answered telephone calls to take messages, respond to inquiries and provide information during non-business hours or when switchboard is closed.

• Warned persons of rule infractions or violations, and apprehended/evicted violators

from premises, using force when necessary.

Store Manager July 2003 to Jan. 2007

SHOE CITY RETAIL, INC Baltimore, MD

• Ordered supplies, maintaining stock levels and managing inventory.

• Managed financials such as budget, payroll, and cash control.

• Provided input/feedback to buyers and corporate management.

• Maintained up-to date knowledge of store policies regarding payments, returns and exchanges tasks in timely fashion.

• Worked as a team member performing cashier duties, product assistance and cleaning. Determined product layout and other matters related to merchandizing. Oversaw shipping and receiving.

• Ensured consistently exceptional customer service, including resolving customer complaints.

• Maintained flexible schedule availability.

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EDUCATION

Certification in Early Childhood Education 1992 to 1993

BALTIMORE CITY COMMUNITY COLLEGE Baltimore, MD

High School Diploma 1981 to 1985

MILFORD MILL HIGH SCHOOL Baltimore Co, MD

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