Administrative Assistant Customer Service

Donna M. Sansone

PO Box ****, Sebastopol, CA ****3 ■ H: 707-***-**** ■ donnafieldssansone@gmail.com

An expert in Customer Service with more than 20 years of related experience and advanced organizational skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Quality control Coordinate schedules

Clerical support Process payments

Schedule development Priority management

Food Safety Train employees

Manage cash register

Shift Leader / Bartender / Server, 11/2017 to 10/2019 HopMonk Tavern Sebastopol – Sebastopol, CA

Motivated employees to improve performance with close mentoring and hands-on training. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Adjusted food preparation to account for special dietary requirements like food allergies. Connected with patrons by starting conversations and offering refills on their drinks and food items.

Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials.

Delighted customers by anticipating a wide range of needs and quickly offering assistance. Garnished foods and drinks to appeal to guests with colorful displays. Administrative Assistant, 10/2017 to 04/2018

Jaiyen Spa – Sebastopol, CA

Answered incoming calls and directed messages to the correct party. Greeted visitors and escorted them to their destinations. Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.

Scheduled meetings and assisted in making travel arrangements. Supported owners by handling day-to-day needs and special projects with good multitasking and research skills.

Proofread business documents to check spelling, grammar and compliance with office policies.

Professional Summary

Skills

Experience

Updated office calendar with new meetings, events and appointments to avoid overbooking. Beverage Server / Bartender, 12/2015 to 08/2017

Graton Resort and Casino – Rohnert Park, CA

Entered orders, delivered food and beverages, and processed payments. Fostered a fun atmosphere and family-style work environment. Took orders, made drinks, and cleaned tables after the guests' departures. Greeted all guests with a smile and friendly greeting. Quickly addressed and resolved customer concerns, working with management to fix advanced issues.

Engaged customers in friendly conversation to build connections and increase satisfaction. High School Diploma: May 1989

The Academies of Bryan Station - Lexington, KY

Education

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