Appointment Setter Service Representative
Resume:
Fransua Gonzalez
Saint Cloud, FL. 34772
Cell: 407-***-****: *******@*****.***
Career Overviews
Customer Service Representative-Client relations-Results driven customer service representative with proven ability to establish rapport with clients. I am a highly enthusiastic customer service representative with years of client interface experience.
Core Strengths
*Area management *Cancellations
*Sales *Retentions
*Appointment Setter *Concessions
*Escalations *Claim Setter
*Bilingual *Work Orders
Accomplishments
Customer Relations
I earned acknowledgements for customer satisfactions.
Customer Assistance
I worked with company systems such as Saint Cloud Police Department, Sears Holdings
Corporation, US Census Bureau, and Valencia Community College, working diligently and
longer when needed.
Conflict Resolution
I was responsible for handling customer account inquiries, accurately providing information to
ensure resolution of product service complaints and customer satisfactions.
Work Experience
Saint Cloud Police Department
Saint Cloud, FL.
October 2013 to Present
Bilingual Administrative Assistant
I work with paperwork, work orders, faxing, typing, appointments, logging, organizing, CAD
system, and much more.
Sears Holdings Corporation
Winter Park, FL.
November 2010 to July 2012
Bilingual Call Center Customer Service Representative
I worked as a bilingual call center customer representative. Sales, cancellations, claims, re-
tentions, escalations, concessions, appointment setter and more.
US Census Bureau
Kissimmee, FL.
April 2010 to May 2010 (Temporary Job)
Bilingual Enumerator
I went from door to door to sign up every person that was assigned to me for the census.
Valencia Community College
Kissimmee, FL.
December 2003 to April 2005
Reference Student Assistant
I helped supervised the Library area. I assisted with the students computer atlas accounts.
I organized books, paper work, the area, and other projects.
Education Background
Valencia Community College
July 2003 to September 2007
Kissimmee, FL.
Professional Academy of Health
Year 2005/ It was a ten Saturdays course.
Kissimmee, FL.
Central Christian Academy
August 1998 to June 2003
Winter Garden, FL.
Fransua Gonzalez References
Names: Numbers: Addresses:
1.) Maria Meade 321-***-**** Winter Park, FL.
2.) Jeanne Gebert 203-***-**** Winter Park, FL.
3.) Flor Figueroa 407-***-**** Kissimmee, FL.
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