Aircraft Maintenance Customer Service

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction; Actively seeking to obtain a position that will allow me to promote professional development as well as utilize my experiences to add immediate value to an organization.

Experience

Southwest Airlines - Aircraft Appearance Technician – April 1991 – September 2020

Meets experience requirements of CFR 65.83

Performed all job functions within cramped and confined spaces and in hazardous areas

Lifted and moved items of up to 50 pounds on a regular basis

Climbed, bent, kneeled, crawled, and stooped on a frequent basis and for extended periods of time

Read and comprehended maintenance procedures manuals and related documents, wire diagrams, blue prints, Aircraft Change Orders, special items and log write ups

Followed instructions, learned, understood and complied with maintenance procedures, rules and regulations

Wrote accurate and complete summaries of work accomplishments on required forms and signed to verify work was performed as indicated

Possessed sufficient computer skills to access and complete computer based training modules

Met all training requirements in a timely manner within the 60 day probation period from hire date

Was aware of hazardous situations and able to handle emergencies as needed

Performed well in fast paced environments working under specific deadlines and time constraints to perform aircraft maintenance to meet the demands of the flight schedule

Worked well with others as part of a team and worked under stressful situations

Complied with Company attendance standard as described in labor agreement and/or established guidelines

Remained alert to moving vehicles or aircraft and used radio equipment effectively

Utilized my ability to communicate information and instructions in writing, verbally or via radio equipment

Maintained a well-groomed appearance per Company appearance standards as described in established guidelines

Possessed the tools required to perform routine aircraft maintenance

Worked rotating shifts, holidays, and overtime

Education

San Jacinto High School – 1968

U.S. Army Veteran May 8, 1968 – April 7, 1971

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