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Dental Assistant Customer Service

Olive Branch, MS, 38654
November 24, 2022

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***** ***** **** **. ***** Branch, MS 38654 Phone 901-***-****

Objective: To utilize my Supply Chain experience in the most efficient way by providing high quality services geared towards the realization of short, as well as long-term goals while maximizing opportunities for career development.

I am an accomplished organized leader with successful administrative skills. I perform well on team-oriented tasks as well as individually with an ability to work in new and challenging environments; I am a teachable and a creative learner bring new and improved ideas.


● Inventory leadership

● Inventory planning

● Process Improvement

● Lean Manufacturing

● Materials resource skills

Navistar Inc. –Operations Specialist/Inventory Control Lead (Olive Branch, MS) 07/2019-current

• Receive all inbound loads/manage receiving dock

• Run daily cycle counts and random audits

• create spreadsheets for daily trailer loads

• Process as well as follow-up and close all RMA (return claims)

• Research inbound errors(unknown product)

Assist outbound with order fulfillment

• Support Continuous Improvement process for inbound operations

Randstad/Volvo Group- Lead Auditor(acting supervisor) (Byhalia, MS ) 10/2018-2019

• Performs daily random audits on packages and stages locations

• Support Continuous Improvement process for inbound operations

• Audit random pallets prior to shipping out

• Reporting all inaccuracies to lead and management

• track and record all inaccuracies

• Liaison for team communication

Materials Analyst --Cummins (Memphis, TN.) 11/2014 -01/2018

• Works with purchasing, sourcing and suppliers to improve the quality of purchased parts.

• Participates in change management activities by verifying products and processes, developing key measures, analyzing data for decision support, and presenting results to plant leadership.

• Supply Chain operations in one functional area such as materials, production, inventory, logistics, customer service, quality, demand management or order fulfillment.

• Analyzes, maintains, and execute Materials Requirement Plan (MRP)

• create and maintain spreadsheet to monitor monthly return expenses.

Global Materials Expediting Specialist (acting role)-ARD/Cummins (Memphis, TN.) 10/2013-11/2014

• Manage the supplier quality work with suppliers to ensure purchased components are capable of meeting requirements

• Working with Inter PDC’s (MCH, SNG and BZL) on past dues, backorders and order-board reconciliation.

• Tracked daily performance metrics to identify trends, to continuously improve, on time customer delivery, while minimizing customer pain (backordered days of sales & backorder dollars).

• Measure suppliers’ quality performance and drive appropriate improvements to meet established targets (PPM, NCMRs, SCARs, etc.).

• Utilize Six Sigma methodologies to drive sustainable supplier performance improvements.

• Work with Customer Support, Operations, and Logistics groups for continuous improvement.

• Support community involvement leader with multiple fundraising activities and assisting with nonprofit grant approval programs.

Discrepancy Coordinator-ARD/ Cummins (Memphis, TN.) 05/2010 -10/2013

• Oversee the daily activities of 10-15 associates, assisting with any escalations to find common resolution.

• Training individuals to become leaders while exceeding corporate and personal goals.

• Lead process improvement work to reduce the number of expected receipts created on receiving dock.

• Resolve Ecqueuses (ECQs) out file issues.

• Routinely interact with Sourcing Managers, Engineering, and Suppliers to improve the quality of purchased components.

• Manage time clock, enter hours worked and time off request to ensure accurate payroll payouts.

Inventory Control Analyst, FLEXTRONICS International (Memphis, TN) 3/2005 - 5/2010

•Develop and maintain transactions documentation, process and procedure verification and system review.

•Conduct physical inventories and lead cycle counts.

•Maintain data integrity in computerized inventory system and reporting practices.

•Assures quality and accuracy for incoming and outgoing shipments.

•Maintains accuracy in cycle counts, researches and corrects discrepancies.

•Analyzes inventory levels, inventory positioning and transactions.

•Responsible for developing and implementing inventory control procedures and reconciling inventory transactions.

Customer Service Rep. II- Union Planters Bank (Memphis, TN) 1/2003- 4/2005

•Receive inbound calls from customers regarding open accounts

•Meet monthly sales quota

Dental Assistant Dr, Joyce Freshwater, DDS (Memphis,TN) 9/2001 – 6/2005

• Assist the Dentist chair side

•(Front desk duties) verify insurance coverage


Union University- Bachelor of Science in Organizational Leadership (Present)

Concorde Career College- Associate of Dental Hygiene/Assistant (2000–2002)


• Certified TS16949 internal auditor with knowledge of the regulatory industry requirements ISO9001:2000

• 7-Step, 5-Why problem solving techniques and 6-Sigma tools and concepts

• 6 Sigma certifications

• Microsoft Word, Excel, PowerPoint, Outlook, Oracle, GOMS, RedPrairie, SAP, WMS, IMS, Access, Toad Data Point 3.4, One Drive, OBIEE, Siebel

• Office management collage credits obtained

*Community Involvement Team Member Chairperson for Susan G Komen Foundation, Chairperson for National Kidney Foundation and Junior Diabetes Foundation

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