Medical Assistant Service Representative
Resume:
Gretchen Byers
Certified Phlebotomist & Medical Assistant
Lakeworth, FL 33460
*****.*********@*****.***
SUMMARY
Certified Phlebotomist seeking a Full time position that offers professional challenges. Well versed in Venipuncture, Capillary Puncture & special collection procedures. Detailed oriented and committed to maintaining the highest quality control and patient care standards. SKILLS
Venipuncture Procedures, Safety & First Aid, Infection Control, Order Of Draw
& Additives, Blood Specimen Storage, Patient Confidentiality, & Hipaa, Recording Data, EMR/ HMR, Diagnostic Equipment Expertise, AHA CPR- BLS Certified, Measuring Vital Statistics, Quality Assurance and Legal Issues Microsoft office, Extensive Computer skills, Problem Solving Skills & Flexibility in difficult situations
EXPERIENCE
Ohming Technology, Boynton Beach - Customer Service Representative
October 2021 - PRESENT
● Provided Primary Customer support to internal and External Customers
● Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns Art Basil, Manalapan- Server
November 2021-- January 2022
● Ensured each Patron Received an outstanding dining experience
● Maintained Menu Knowledge in order to up sale patrons
● Credit card and handling of large amounts of cash Interface Technologies, Delray, FL - Account Manager June 2019 - July 2021
● Maintained Private and Business Accounts
● Achieved Monthly Quota to help increase sales
● Addressed Problems with accounting, billing and service delivery to maintain and enhance client satisfaction
AT&T, Boca Raton, FL- Customer Service Representative May 2014- June 2019
Identified and Assessed Customers needs and wants
Help Customers make best decisions regarding their purchases Closely managed both Business and Personal Accounts Palm Beach Internist, West Palm Beach, FL- Medical Assistant Clinical and Administrative
March 2014- November 2014
Directed Patients to Exam Rooms, fielded questions and prepared for physician examinations
EDUCATION
Fortis Institute of Technology - Certified Clinical Medical Assistant April 2014 - March 2015
Medical Training of the Palm Beaches- Certified Phlebotomist October 2022-October 2022
AWARDS
Dean's List at Fortis Institute of Technology September 17th, 2014 Dean's List at Fortis Institute of Technology October 19th, 2014
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