Cleaning Jobs Customer Service

*. Erik Smith

***** ** *** *** ***. Clearwater Fl 33764 727-***-**** I **********@*****.***

Professional Summary

Prior business owner with management experience and exceptional people skills. Versed in food and computer skills. Desires a challenging role as a manager, supervisor, or assistant. Looking for a position in a fast growth company.

Core Qualifications

• Training and Development Quick Learner

• Computer Literate Proven Leader

• Creative Problem-solving Client Focused

• Results Oriented Public Safety and Security

• Customer Service Administration and Management

Work Experience

Lead Bartender

AC Marriott

305 Coronado Dr.

Clearwater Beach, FL 33764

June 2021- Present

Maintain and checking inventories, ordering drinks and supplies, solving customer complaints, managing cash drawers, organizing special occasions such as banquets and parties, developing new recipes, making special drinks for special guests, maintaining the appearance and cleanliness of the bar, replacing keys, handling employee and customer’s disputes, ordering supplies, and supervising other bartenders. Assistant General Manager

Coco’s Crush Bar and Grill

317 Coronado Dr.

Clearwater, Fl 33764

May 2020-June 2021

Ran all day to day operations of the business. Develop and implement performance goals for employees, hiring and discipline all staff. Work closely with other managers to ensure optimal customer service to all guests. Develop solutions to improve sales and improve all aspects of the customer experience. Manage financial budgets, labor costs, and supply costs. Have knowledge of every position so am able to step in at a moment's notice. Manager

The Rusty Lyon

923 Broadway St.

Dunedin, FL

Dec 2020-May 2020

Manage employees on duty, help anywhere needed such as kitchen,bar, host, and wait tables. Did all ordering, scheduling, and managed FOH and BOH employees. End of the night paperwork and also open and close on my own.

Bartender

The Local Draught House-Oldsmar

Oldsmar,PA

Oct.2020-Dec.2020

Made craft cocktails as well as poured and had knowledge of local craft beers. Great customer service skills as well as attention to details.

Host/Busser/Dishwasher

The Slippery Otter Pub - West Yellowstone, MT

July 2020 to September 2020

I was a host and busser for this very busy restaurant, sat people in appropriate sections for the patrons, organized our wait list, bussed tables, and helped staff with anything needed, and helped in the dish pit when needed.

Barista/Cashier

The Book Peddler - West Yellowstone, MT

July 2020 to September 2020 I made specialty coffee drinks,informing guests with any questions they have on the many different types of coffee styles, made sandwiches, and ran a register. Also did some small maintenance and cleaning jobs. Assistant Cafeteria Manager

Yellowstone National Park Lodges - Yellowstone National Park, WY June 2020 to July 2020

I was the FOH manager and was able to execute all jobs from front of house to running the grill, which was required. Did office work, filed all our sanitary logs, payroll information, and all the employee files, as well as the disciplinary actions of employees. Made sure the guests of Yellowstone had the best experience possible.

Twisted Vines Beverage Company 814-***-**** April 2019- March 2020 Supervisor- David Plants

Position- General Manager

117 Fraley St. Kane, PA

November 2018 to March 2020

I ran all the day to day operations, trained with the ability to do all jobs within the winery/brewery/distillery/restaurant. With my extensive management background I quickly moved up the chain within the business. I oversaw 10 employees, trained and provided them with the one on one training to ensure proficiency of the employees performance.In charge of ordering and inventory. Filled in wherever needed. Ran the distillery, bottled, and labeled bottles in the production area. Delivered when needed. Have extensive knowledge of all the products we produced here on site. Experience in the kitchen, knowledge of our upscale menu and ability to cook the entire menu. Was responsible for daily z-outs and depositing of all monies. Also got payroll all ready and delivered to our accountant. I am a very hands on manager, I like to teach through experience not by explanation and assume they understand. Organization and cleanliness is very high on my list. I, myself, came in every morning and cleaned all areas, including dining room floors, table linens, behind bar area, coolers, prepared fruit garnishes, and helped keep our inventory of wine clean and in order for when our clientele came just for wine tastings and purchase bottles of wine, and kept all FOH area cleaned and well stocked for the busy days! I had my hand in every aspect of the company, and on days off, I cooked days so the chef had days off. I worked 7 days a week to ensure a smooth operating company out front. When the boss was away, I was the person in charge and kept things running smoothly.

Buckhorn Hotel 814-***-****

Supervisor-Myself

Position-Owner February 2006 to Aug 2018

Kane, Pa

February 2006 to July 2018

Accomplished and energetic owner with a solid history of twelve years of achievement in customer service. Expertise in business administration, record keeping, planning, policies, procedures, scheduling and all related responsibilities to ensure productive operations as a business owner. Motivated leader with strong organizational and prioritizing skills. Responsibilities were banking, accounting, and all book keeping for the business. Other areas of specialty were sales, marketing, and quality food production. Annually received all licenses and certifications pertaining to food safety, labor laws,and the Pennsylvania Liquor Control Board Laws. Enforced, all new employees did an orientation course to ensure each abided by a specific set of rules and regulations, thus keeping the business cohesive with each person employed there. Employees were also educated in food safety courses and expected to obtain all proper certifications. Provided on-site training to all employees. Under my new ownership, all business profits went up 40%. Ultimately sold the business in August 2018 to start a new career path. Buckhorn Hotel 814-***-****

Supervisor- Terry Smith

Position- Manager/Bartender January 1996 to Feb. 2006 Kane, Pa

January 1996 - February 2006

Friendly and enthusiastic manager/bartender with ten years specialization in the bar/restaurant industry. Able to learn new tasks quickly, and proficient in growing key customer relationships. Represented the establishment respectfully and kept professional demeanor at all times. Exceptional customer service skills with a background in high-turnover, fast-paced food preparation and delivery. Built and led friendly, efficient service teams. Managed six to ten staff in a fast paced dining establishment, serving an average of over a hundred customers a day. Level-headed and composed professional, who maximizes table turns and receipts. Maintained all licenses and certifications required.

Flickerwood Winery 814-***-**** March 2012 to January 2013 Supervisor- Rick Zampogna

Position-Cellar Assistant

Kane, Pa

Hardworking winery professional adept at all aspects of winery operations. Helped with the production and bottling of all homemade wines made on site. Production included cleaning large stainless steel containers and operating the machine which filled, corked, and labeled bottles. Kept all work areas clean and sterile to ensure safety regulations were met. Experienced in operating heavy equipment such as a forklift, pallet jack, and a delivery box truck. Frequently maintained outside areas for special events or festivals. Outside duties included mowing, installing festival tents, setting up tables and chairs, and decorating as needed. KaneBeer 814-***-****

Supervisor-Mike Bechakas

Position-Delivery Driver/Cashier August 2000 to March 2002 Kane, Pa

Head cashier with over 5 years of experience in providing excellent customer service. Handled daily accounts, maintained inventory, balanced registers, and monitored cash limits. Other areas of expertise were operating the electronic POS (point of sale) cash register, counted money in a drawer to ensure the amount was correct, and served an average of 75 customers daily . Maintained thorough knowledge of store merchandise and developed a great reputation for prompt, accurate service, and excellent time management skills pertaining to delivery of a product. While delivering developed excellent rapport with the owners and customers. Followed and maintained the strict guidelines that were set within each business. Responsible for collecting money and gathering signatures proving they received delivery. Proficient in the use of forklift, pallet jack, and monitoring inventory. Processed shipments as they were delivered, unloaded shipments, kept all products organized and rotated to ensure freshness. Education

University of Pittsburgh

Associates: Computer Science

Bradford, Pa, USA

Coursework in many different areas of computers. Never completed degree but planned on attending again in the near future.

Kane Area High School

Academic

Kane, Pa, USA

OTHER CERTIFICATIONS

-Serv Safe

-Manager's RAMP Certification

-Food Safety

-Server/seller RAMP

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate