Office Assistant Administrative

PAMELA M. NGANDO-BATCHIA

Odenton, MD ***** M: 240-***-**** **************@*****.***

SUMMARY

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during years in the field. Adept at producing reports and letters, routing packages, and updating tracking documents. Customer-focused and results-oriented.

SKILLS

Routing correspondence

Multitasking and prioritization

Communication and time management

Data entry

Microsoft Office

Great Organization and Attentiveness

EXPERIENCE

01/2021 to Current

Senior Administrative Assistant

Maximus, Reston, VA

Work on Sales Force specific request.

Manage different projects (presentations, build central research, spread sheets, business cards, etc.).

Work with internal departments to meet customers` needs

Prepare calendar appointments, travel arrangements, and schedule meetings.

Order office supplies and other secretariat duties.

Support Area Sales Team by publishing monthly newsletter; tracking incentive nominations and ensure accurate awards and building international leads.

07/2020 to 01/2021

INTAKE SPECIALIST/ OFFICE ASSISTANT

Abundant Grace Health Services – Washington, DC

Conducted performance standard review leading to 25% increase in quality assurance.

Increased socio-physical wellbeing of patients through therapeutic relationship.

Coordinated intake and general process with internal and external customers.

Spearheaded patients’ in-house services

Supervised office duties as upon request.

11/2015 to 07/2020

Administrative/Office Assistant

Brightstar Care Health Kensington, MD

Ensured accurate timely flow of information, maintaining through patient record, and updating Health care team on patient`s status.

Complied with HIPAA Standard in all patient documentation and interaction.

Communicated and interact professionally with patient, family, and other care givers in relation to patient care.

Scheduled and coordinated meetings, appointments, and all necessary arrangements for supervisors and managers

Professionally planned appointments and quickly responded to queries.

Initiated monthly report format for field staff feedback and designed template used by board members for interviewing process.

EDUCATION AND TRAINING

BSc.: Health Management and information, Montgomery College

B.A: Economics UNIVERSITY OF BUEA SWR, Cameroon

Masters Accredited Certification (SMAC), International Scrum Institute.

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