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Front Desk Customer Service

Location:
Kittanning, PA
Posted:
November 24, 2022

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Resume:

Doris Lynn Minteer

*** ****** ****

Kittanning, PA 16201

Home: 724-***-**** Cell: 724-***-****

Objective: To obtain a position in which I may utilize my skills, training and education.

Skills: Administrative duties to include Data Entry, Customer Service, Word, Excel, Switchboard, Registration, Scheduling, Accounts Receivables, Medical Terminology.

Work Experience:

Medical Transportation Scheduler/C. Mgr. 9/2017 – 5/2020

Armstrong County Community Action –Medical Transportation Dept.

159 Butler Road

Kittanning, PA 16201

Coordinated medical transportation for residents in Armstrong County via Air Ride and Town and Country Transit to Doctors and Dentists appointments in 5 county areas.

Responsible for meeting with Clients to utilize application process for transportation

All clerical duties to include phones, faxing and scanning

Billing

Dispatcher/Patient Transport Scheduler 11/2014 – 8/2017

Aramark (subcontractor for AVH)

1301 Carlisle Street Natrona Heights, PA 15065

Dispatching of all patients per discharge, transfer of rooms and scheduled tests by collaborating with all Nursing Units to the Patient Transporters.

Utilized Excel and Microsoft Word

Front Desk Receptionist/Switchboard 8/2012-5/2014

Kittanning Care Center

120 Kittanning Care Drive Kittanning, PA 16201

All responsibilities of front desk/Switchboard/Customer Service

Responsible for Care Plan Conference letters, Wound letter and Therapy letters to families and Doctors.

Monitoring of Residents

Inventory and ordering of supplies

Utilized Excel and Microsoft Word

Receptionist 4/2010 – 7/2012

II VI Incorporated

355 Saxonburg Road

Saxonburg, PA 16055

Demonstrated all responsibilities of front desk and Switchboard

Checking in Visitors, scanning of Passports, Green Cards and faxing

Utilized Microsoft Word and Excel

Administered excellent customer service

Accounts Receivable Clerk/Receptionist 7/30/2008-1/12/2010

The Clubs @ St. James Plantation (Troon Golf)

3779 Members Club Blvd.

Southport, NC 28461

Recording of payment transactions into Jonas system

Prepared deposits, adjustments to accounts, printing and mailing monthly statements

Utilized excel, Microsoft Word

Administered excellent customer service

Social Service Coordinator/Department Secretary 6/9/1988-5/27/2008

AKMC-Allegheny Valley Hospital

1301 Carlisle Street Natrona Heights, PA 15065

Demonstrated all responsibilities of front desk and office management

Coordinated and expedited all ambulance/van transfers

Ordering of Durable Medical Equipment for home use

Participated in the finalization of the patient discharge process.

Updated all Resource Directories annually

Implemented excellent communication skills with patients, families, Nursing staff and ambulance crews.

Education

Highlands Senior High School

Idaho & Pacific Avenues

Natrona Heights, PA 15065

Distributive Education and Business—Graduated—Diploma



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