Customer Service Data Entry

PATRICIA GIPSON, RPhT

P.O. Box **** Fayette, MS *9069 601-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 4+ years healthcare industry experience, capable of supporting an overall positive patient experience by accurately and promptly entering, filling, and dispensing medications. Accustomed to a fast-paced hospital flow, and able to process returns, credits, and stocks of medications that have not been dispersed.

Flexible: Adapts to new challenges and ideas and able to develop rapport with diverse populations

Customer Service: Regarded as a natural people person with strong interpersonal communication skills

Well-Organized: Manages time and priorities in multi-task environments

Microsoft Office Applications / MS Word MS Excel MS PowerPoint MS Outlook

Academic Honors Recognition / Honor Roll

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Certified in CPR and First Aid

KEY QUALIFICATIONS

Prescription Filling Process Prescription Order Entry HIPAA Compliance Data Entry Third Party Billing

Pharmacy Law & Ethics Knowledge of Top 200 Brand / Generic Drugs Customer Service

RX Sig Codes & Abbreviations / Medical Terminology Pharmaceutical Calculations Non-Sterile Compounding Pharmacology Drug & Dosage Interaction Supply & Inventory Insurance Authorizations / Claims

EDUCATION / REGISTRATION / CERTIFICATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Pharmacy Technician, 2021

State of Mississippi Registered Pharmacy Technician (RPhT) (# PT-224080)

Malcom X Learning Center Certified Nursing Assistant, 1998

EXTERNSHIP EXPERIENCE

Ernest Pharmacy- Natchez, MS 09/2021 – 10/2021

Pharmacy Technician Extern – Retail

Entered medication orders by reviewing and interpreting practitioner prescriptions

Received and filled prescriptions utilizing established policies and procedures for safety

Prepared medications through mixing, filling, counting pills, and labeling bottles

Reviewed orders for accuracy and delivered to patient

Maintained confidentiality in compliance with HIPAA regulations

Helped manage inventory, checked for and removed outdated products, and filed records

Assisted in the preparation, reconciliation, and billing of third party insurance claims and in the re-billing of rejected and denied third party claims

Greeted customers, answered phones, operated cash register, and collected payments

PROFESSIONAL EXPERIENCE

Merit Health Natchez – Natchez, MS 06/2018 – 08/2020

Personal Care Attendant

Answered inbound phone calls, made outbound phone calls, and helped with grooming and dressing

Accompanied client to therapy, handled basic housekeeping duties, and documented services provided

Offered companionship and personal care, entered data, and maintained HIPAA compliance

Claiborne County Medical Center Hospital – Port Gibson, MS 04/2015 – 07/2017

Certified Nursing Assistant / Activity Therapist

Interfaced with patents and callers via inbound and outbound phone calls

Provided companionship to hospice and psychiatric patients

Taught life skills, oversaw socialization activities for 20 patients, and helped with feeding

Entered vital signs, documented services provided, and maintained HIPAA compliance

Alcorn State University – Lorman, MS 09/2013 – 04/2015

Cashier / Cook / Customer Service

Communicated with callers via inbound and outbound phone calls

Took orders, processed payments, and maintained inventory levels

Cooked and prepared batches of food, paid close attention to detail, and provided excellent customer service

Rehabilitation – Natchez, MS 08/2010 – 07/2013

Caregiver

Provided companionship and personal care for physically handicapped adult

Prepared and served meals, handled light cleaning duties, and documented services provided

Acted with discretion when handling confidential information

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