Production Operator Customer Service

BRENDA KEYSER

**** ***** ***** ****, ****** PA **037

610-***-**** ****************@*****.***

SUMMARY

An organized and driven management professional equipped with 20+ years of successful food and beverage industry experience. Individual who thrives on supporting key business initiatives and demonstrates the following essential skills in various business sectors: operations organization, food and product safety knowledge, guest service excellence, kitchen and cooking management. EXPERIENCE

Freshpet Bethlehem, PA

Production Operator November 2022 – Present

• Responsible for startup, assembly/disassembly, changeovers, physical and manual program adjustments, shutdown of processing machinery and processing line equipment.

• Manually shovel, lift and/or transport unfinished product during production process in refrigerated environment.

• Responsible for weighing and staging ingredients for batch making. Mack Trucks Macungie, PA

Production Technician January 2021 – November 2022

• Worked on their assembly line and assisted in the production of all heavy-duty trucks.

• Read all blueprints and truck specification sheets and installed kick plates and headers, using a power drill inside truck cabs.

• Followed plant operation instructions which constrained assembly into a 7-minute installation while ensuring health, safety and environmental compliance.

Meals on Wheels of Northampton County Bethlehem, PA Congregate Meals Coordinator November 2014 – January 2021

• Prepared and packed all hot and cold food items for the congregate meals for the Senior Center Meal Programs and Adult Day Care Centers.

• Assisted the Chef in daily and next day preparation and oversaw the hot food line operation to ensure the best quality, temperature, and availability of items.

• Broke down the hot food line and recorded usage for leftovers which helped maintain production records.

• Followed all food production programs and procedures and maintained standards as established by MOW and local and state department regulations. This included following proper sanitation procedures in prep area, observing safety rules and cleaning as you go.

• Responsible for appropriate use of Meals on Wheels' supplies and equipment to maximize efficiency in the kitchen and minimize waste and loss. Assisted with Quality Assurance studies as indicated to identify potential problems.

• Attended training programs, workshops and/or seminars to keep up with all regulatory guidance. Whitetail Golf Club Bath, PA

Executive Cook April 2012 – November 2014

• Planned and helped to direct all food preparation and assisted with meal execution.

• Used knowledge of kitchen management and regularly checked freshness of raw food and ingredients before prep and during cooking.

• Prepared, seasoned and cooked a wide range of foods, including soups, salads, entrees and desserts by utilizing expertise of baking, roasting, grilling, boiling and frying meats, fish, vegetables. Keyser’s Town Tavern & Blue Fox Bar/Restaurant Allentown & Whitehall, PA Owner/Manager January 1994 – October 2011

• Owned, operated, and oversaw day-to-day operations of two bar/restaurants which included managing staff in daily work assignments to maximize productivity and resolve customer issues. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage, and labor costs.

Genco Return Center for Kmart Allentown, PA

Return Authorization Associate December 1992 – January 1994

• Helped customers located merchandise, provided product information and customer service. Processed merchandise returns and exchanges. Computed and recorded transaction totals. EDUCATION / VOLUNTEER

Allentown School of Cosmetology (Graduated January 1992) Allentown, PA Parkland High School Diploma (Graduated May 1983) Orefield, PA Dream Come True Foundation (Volunteer Coordinator) Coplay, PA

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