Customer Service Administrative Assistant
Resume:
Megan Brown
Armada, MI *****
*******@*****.***
Work Experience
Administrative Assistant
Daiek Woodworks - Romeo, MI
April 2013 to February 2019
Responsible for front office
• Customer service and retention
• Marketing
• OSHA compliance trainings
• Blue print reading
• Material ordering
• Accounts receivable and accounts payable
• Proficient with Project Pak and ShopPak software
• QuickBooks
Customer Service
Target Corporation - Chesterfield, MI
January 2010 to December 2011
Responsible for taking care of customer needs at the service desk
• Greet Customers
• Handle customers returns and exchanges in a timely manner
• Cashier
• Defuse unsatisfied customers and try to rectify the situation and have a the customer leave satisfied
• Assisted in training new hires
• Process credit card applications
• Assist with closing the store at night
• Provide exceptional customer service to each and every customer Contract Trainer/Consultant
SmartLink Services - Southfield, MI
January 2003 to December 2007
Responsible for facilitating courses which include policies and procedures to new and existing bank employees.
* Facilitate various training for LaSalle Bank utilizing class room settings and web courses. Courses include: Banker University (14 day course), New Account Fraud Prevention, Business Banking, Safe Box, Money Transfer Card and Mosaic 6.2 Release.
* Train participants technical banking software
* Compliance and Federal Regulations
* Document and evaluate participants performance
* Troubleshoot possible PC applications
* Team Building
* Aided in developing web based training
* Research and updated materials
* Developed condensed Management courses
Facilitator
Michigan Works and Michigan Rehabilitation Services - Mount Clemens, MI January 2002 to December 2003
Responsible for facilitating and coordinating curriculum to fit clients' needs.
* Facilitate various courses for Michigan Works and Michigan Rehabilitation Services Courses include: Interviewing Skills, Resumes, Job Applications, Job Club, Stress Management, Budgeting, Job Survival Skills and Communication skills.
* Coordinate job placement for clients
* Market Creative Employment Opportunities
* Develop a tracking system to track clients' progress
* Document and evaluate clients' performance
* Create curriculum
* Monitor and track clients on State of Michigan databases Office Manager
Brokers Network/GMAC - Romeo, MI
January 1998 to December 2001
Responsible for overseeing, facilitating and coordinating the overall operations of the business
* Established and implemented policies and procedures
* Processed real estate transactions from listing through closing
* Maintained all financial records as they pertained to accounts payable, accounts receivable and payroll
* Hired, trained and evaluated employees
* Created new and innovative marketing and promotional ideas
* Scheduled support staff as well as agents
* Carried out general office procedures
Education
Bachelors of Science in Human Resource Development Oakland University - Rochester, MI
Associate's degree in Business
Macomb Community College - Macomb, MI
Skills
• Workforce Development
• Communication skills
• Employee Evaluation
• Banking
• Office Management
• Office Administration
• Accounts Receivable
• Accounts Payable
• Human Resources
• QuickBooks
• Training & development
• Payroll
• Interviewing
• Bookkeeping
• Microsoft Excel
•Mailchimp
Contact this candidate