Service Representative Customer
Resume:
Jannell Sowards Phone
**************@*****.***
Location
Portage, United States
About me
I'm currently living in Portage Indiana. Looking for a great company that I can help and grow with opportunities for advancement. Experience
General Manager, Popeye's Restaurants 2022 – 2022 Valparaiso, United States
* Monitored nancial activities such as Pro t and loss* Provided guidance to sta members on new procedures and policies* Fielded telephone calls and complaints from clients* Ensured adequate sta ng and recruitment to meet the needs of the business* Responsible for achieving sales and pro t goals
General Manager, KFC 2016 – 2022
* Developed strong relations with customers and vendors on behalf of the organization* Determined sta ng and scheduling requirements* Trained and mentored all sta * Tracked sales performance Customer Service Representative/Manager, Round the Clock Restaurant 2002 – 2016 La Porte, United States
* Assisted customers with a warm and professional attitude* Processed orders, refunds and customer transactions* Assisted customers with questions* Interacted with customers through live chat* Kept records of customer complaints* Handled emails, inbound calls, and outbound calls* Managed customer accounts* Assisted with technical support duties* Handled billing issues and order inquiries* Operated the cash drawer* Took inventory
General Manager, Jimmy's Bar and Grill 2014 – 2016 New Buffalo, United States
* Managed a team of 20 employees* Monitored and maintained budgets* Successfully implemented new policies and procedures to improve team e ciency* Met with clients to discuss their needs and and review orders* Maintained sta ng levels* Managed and trained new hires* Prepared payroll* Planned and coordinated events
Education
Serve Safe
ServSafe Food Handler
2019 – 2023
Elston High School
High school diploma in General Studies, Secondary Education 1986 – 1989 Michigan City, United States
Elston
High school diploma, Secondary Education
Skills
Sales Merchandising Checkout Express Checkout Manage Inventory Inventory Management Software Customer Demand Planning Store Reports Customer Satisfaction Customer Relationship Management Inventory Management Payroll Point Of Sale Sales Training And Development Recruitment Scheduling Coaching Customer Service Leadership Organisational skills Up selling
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