Customer Service Care

Ereiny Farag

Woodbury, New York *****

646-***-**** ***********@*****.*** Linkedin.com/in/ereinyfarag/

PROFESSIONAL SUMMARY

Analytical and dedicated pharmacist with more than 11 years of pharmacy

experience, including dispensing prescriptions, ensuring regulatory compliance,

enforcing infection control protocols, substance record keeping, medication

therapy management, and patient advocacy. Also experienced in managing daily

operations and supervising personnel. Strong commitment to team environment

dynamics, adept in contributing expertise and leadership to enhance team and

operational performance.

SKILLS

WORK HISTORY

PHARMACIST 2019 – Present

CVS – Rocky Point, NY

Accurately ensure provision of medications to patients in a high-volume, retail pharmacy environment; verify and fill prescriptions; counsel patients on new medications; work closely with providers on medication approvals.

Provide authentic customer care through empathy and compassion.

Oversee and support processes and procedures regarding patient safety, regulatory requirements, quality assurance, customer service, inventory, loss prevention, and daily operational workflow.

Facilitate patient healthcare through coordination of patient care programs.

Develop and lead support staff; assign tasks to maximise employee strengths; recommend development opportunities; improve staff knowledge base.

Identify and implement process improvements and business opportunities to drive revenue growth and increase operational performance.

Successfully deliver over 500 patient medications and an average of 25 immunizations daily.

PHARMACY ROTATION 08/2021 – 09/2021

St. Catherine of Sienna – Smithtown, NY

STAFF PHARMACIST 2013 – 2019

Myrtle Drugs Pharmacy – Queens, NY

Ensured smooth workflow of pharmacy operations through processing more than 300 prescriptions daily and keeping updated records of medication documents by utilizing Micro Merchant software.

Created and implemented procedures for packaging and labelling pharmaceuticals according to policies and legal requirements.

Re-employed by employer to improve operational efficiency and ensure optimum employee performance.

Liaised with health care professionals to monitor drug quality and effectiveness.

PHARMACIST INTERN 2010 – 2011

ST. Mary Pharmacy – NY

EDUCATION

Doctor of Pharmacy 2021

Massachusetts College of Pharmacy and Health Science Boston, MA

Bachelor of Pharmaceutical Science 2002

Cairo University Cairo, Egypt

PROFESSIONAL CERTIFICATIONS

Registered Pharmacist, license #057777, New York

Medical Marijuana Certification

Basic Life Support, 09/2021

Advanced Cardiovascular Life Support, 09/2021

Medication Therapy Management Certification, 2016

Immunization Privilege, 2013

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