CHRISTINE HAMBLIN
adtop4@r.postjobfree.com
Global Client Relations Coordinator
Professional Summary
-Technically skilled administrative support professional valued for multitasking strengths, organizational abilities, and diplomatic handling of confidential information.
-Advanced command of MS Office along with strong business and client management skills.
-Loyal and resourceful professional known for commitment to exceeding employer expectations and providing world class service.
Technical Skills
-Salesforce
-AS400/Atlas
-Office Management
-Management
-Executive & Administrative Support
-Customer Relations & Communications
-MS Office (Word, Excel, PowerPoint)
-Scheduling & Calendar Management
-Meeting & Event Planning
-Spreadsheets & Data Entry
-Project Management
EDUCATION AND TECHNICAL PROFICIENCIES
Bachelor of Science in Business Administration (BS)
AMERICAN PUBLIC UNIVERSITY, W. VIRGINIA
Technical Certificate: Hospitality & Event Management
INTERNATIONAL COUNCIL OF EDUCATIONAL STANDARDS (ICOES)
Work Experience
Tiffany & Company Present
Repair Services Coordinator
Partner with management and Tiffany Service planners to provide and manage workflow of service orders.
Physically and systematically manage the flow of critical repair orders through the department according to Tiffany accuracy, productivity, and turnaround time standards.
Provide all communication between retail stores and all departments within the Tiffany service center, i.e., managing rush requests, providing repair and alteration estimates and acting as a subject matter expert on technical and systematic processes.
Proactively inform management of service-related issues that may result in client escalations.
Work with team mates to coordinate the department workflow ensuring that service levels are appropriate for all orders.
Provide updates to internal clients and related departments on status of orders as needed.
Analyze and make recommendations with ongoing problem identification and process improvements.
Tiffany & Company Present
Client Relations Coordinator
Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to clients.
Proficient in utilizing the Client Relationship Management database (CRM) to promptly
liaise with all departments of the TSC to obtain necessary information for the timely resolution of all service-related inquiries/issues.
Perform administrative duties to support the daily functions of the Tiffany Service Center.
Responsible for receiving and routing incoming telephone calls through the New York Flagship Operator Line.
New York City Housing Authority – NYCHA 2021 - 2022
Tenant Services Coordinator (contract)
Assist and process annual recertifications including income verification, rent calculations,
and scheduling retroactive payments.
Receive, process, and update database for resident case management.
Compose critical legal documents for the NYCHA Law Department.
Work closely with Property Managers and Residents to review and process potential
terminations.
Evaluate and adjust programs for quality and effectiveness to meet the resident and Authority needs.
Marriott Vacation Club 2018 - 2019
Client Relations Coordinator
Execute concierge requests from travel managers and clients via telephone and email.
Collaborate with building management staff and property owners.
Communicate and partner with corporate travel agencies to offer our accommodation services.
Utilize vacation rentals and accommodation online platforms such as Marriott Vacations Worldwide, FlipKey and HomeAway.
Organize reservations, invoices, private home availability and client information using Marriott Vacation Club applications.
BMW of North America, LLC 2017 - 2018
Client Relations Coordinator
Respond to executive level, customer complaints and resolve issues by working as a liaison with dealers and field managers.
Partner with legal division and prepare critical documents.
Utilize and allocate goodwill funds in effort to secure customer retention and satisfaction.
Distribute and monitor all written customer correspondence within department.
BMW Group 2017 - 2017
Client Relations Coordinator
Support sales by targeting prospective clients and responding to customer inquiries via email, phone, and live chat.
Provide customers with initial product and pricing information & arrange sales appointment.
Update and maintain CRM tracking system daily.
Establish and maintain on-going client relationships.
Create and prepare internet promotions with dealership management.
Participate in all staff meetings, trainings, and educational classes as required
Marriott International 2015 - 2017
Group Reservations Sales Specialist
Provide administrative support to the Director of Restaurants, 4 Restaurant Managers.
Answer all incoming calls, created restaurant reservations and managed reservation book.
Schedule and conduct restaurant site visits with new and existing guests for special occasions and private events.
Prepare sales-related documents i.e., RFP’s, BEO’s to support weekly events.
Serve as point of contact for guests and communicate with them by phone and email to respond to questions and requests.
Neiman Marcus Group 2013 - 2015
Client Services Coordinator
Coordinate and execute daily department duties i.e., manage pre-existing Neiman Marcus accounts, respond to client service requests, gather, and compose data for client appointments, maintaining client files and handling day-to-day executive requests.
Manage large amounts of incoming calls related to Neiman Marcus cardholder accounts and client requests.
Anticipate in-store customer needs to achieve satisfaction.
Handle customer complaints and provided appropriate solutions/alternatives.
Maintain the confidentiality of client account records.