Customer Service, Maintenance

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Robert Hill *********@*****.*** 714-***-****

Buena Park, CA 90620

Highly resourceful Maintenance professional with extensive knowledge of industrial equipment. Proven ability to work under pressure and demonstrate high-level problem-solving skills. Skilled in training staff to repair equipment and manage project schedules.

Key Skills & Characteristics

Leadership & Training

Highly Dependable

Equipment Installation

Logistics Management

Troubleshooting & Repairs

EPA & OSHA Guidelines

Adaptability

Customer Service

Scheduling

Professional Experience

Renoir Staffing, Garden Grove, CA 2021 - 2022

Maintenance Engineer – Temporary Position

Worked closely with various Property Managers to complete property projects. Completed work orders for residents. Turned vacant apartments into move in ready. Ensured that trash throughout the property is picked up and emptied trash bins. Painting, plumbing and electrical issues as needed. Sheraton Garden Grove, Garden Grove, CA 2018 – Present Maintenance Engineer

Respond to various hotel facility requests and work orders from managers, department heads, and front desk reception staff, including plumbing, electric, air conditioning, and preventative maintenance for guest rooms. Install new equipment, conduct routine maintenance, and troubleshoot all equipment faults on site. Maintain safety and cleanliness of the exterior of the hotel, grounds, pool, and exercise room. Consistently utilized hand tools, power tools, postage meters and additional tools for servicing equipment.

Utilized outlook to track work orders and communicate with management to follow through on job completion status.

Served as primary contact for catering and supply vendors, including managing and coordinating schedules, sourcing new vendors, and taking bids for vendor recommendations.

Create equipment repair schedule to reduce downtime in overall productivity. Majestic Gardens Hotel, Anaheim, CA 2014 – 2018

Maintenance Engineer

Conducted and oversaw maintenance process audits to diagnose any faults within the system. Interacted with management to coordinate new hire moves and cubicle set up for staff. Serviced and maintained numerous office printers, copiers, and other office machines. Sorted incoming and outgoing letters and packages. Stayed in contact with delivery and courier services to arrange pickup and delivery times.

Planned and scheduled renovation projects to reduce downtime during special projects.

Coordinated and planned working conditions for staff during renovations and maintenance projects within cubicles, meeting spaces and office areas.

Dell Software, Aliso Viejo, CA 2004 – 2013

Corporate Service Clerk

Received and processed order transactions and prepared documentation, such as work orders, bill of landing, or shipping orders to coordinate routing of materials. Purchased materials, including fabrication for HVAC installation. Prepared and processed purchase orders and reviewed requisitions for goods and services. Received all incoming shipments with accuracy and loaded/unloaded trucks using forklift.

Developed process to verify accuracy of all shipping documents prior to shipping and receiving.

Increased productivity and efficiency for the organization through strategic shipping methods. Education & Certification

Associates in Business Administration

Cerritos College, Cerritos, CA. 1983

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