Mail Carrier Customer Service
Resume:
Heather McDaniel
Customer Service Specialist
Courtland, AL 35618
*******@*****.***
I always have been in employment positions have been Customer Service related. I take pride in doing a great job and building my career. I am a fast learner and enjoy learning new methods or information that someone has to offer. I can accept corrective critism and apply that to ensure I am doing the best job I can. I have been dedicated to my currect job for over 3 years, learning and striving to be the best asset to the team that I can be.
Authorized to work in the US for any employer
Work Experience
Rural Mail Carrier Associate
Post Office USPS - Athens, AL
January 2021 to Present
As a rural mail carrier. I come into the office to organize the mail route that I have to deliver, putting mail and packages in sequence to the route. Once I leave the office I have to deliver the mail accurately and in a timely manner as well as maintain a reputable image of the post office. Customer Service Specialist
Judson & Co - Decatur, AL
February 2020 to October 2020
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions Customer Service Specialist
Interstate Billing Service - Decatur, AL
January 2016 to February 2020
Contacts Customers in regards to delinquent invoices, payment application errors and dispute resolution
Uses multiple web-based applications in an effort provide exemplary service Uses extensive phone and email contacts to help customers and clients solve billing problems Engages management on any significant changes in pay history, ability to pay, or willingness to pay Able to accept payments in various forms
Assists in the collection of returned checks
Practices dispute resolution through a series of written correspondence Maintains accurate transactional applications to balance accounts at the request of customers Keeps accurate records of correspondence with customers and clients Acts as a point of first contact and relationship building when new business comes on board Primary trainer of new employees on processes, policies, and techniques of collections while maintaining the level of customer service that is expected
Answers questions from anyone in the department and assists when needed Strong communication skills, customer service oriented, and professional Knowledgeable in Word, Excel, and Outlook
Bank Teller
Bank Independent - Decatur, AL
August 2014 to January 2016
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Upheld strict financial controls by keeping funds secure and accurately transferring monies Checked amount details and fraud markers for transaction papers such as checks and money orders
Promoted products or services to each customer to consistently achieve sales targets Monitored customer behaviors and upheld strict protocols to prevent theft of assets Logged cashier's checks and other transactions to maintain accuracy of account records Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Counted and packaged currency and coins
Removed mutilated currency from circulation
Audited fellow teller currency to contribute to dual-control procedures Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Turned in excess cash to maintain drawer security
Provided customer records on demand, including account statements and copies of checks Reconciled cash drawer and resolved discrepancies
Education
GED
A.P Brewer High School - Florette, AL
Skills
• CUSTOMER SERVICE (3 years)
• EXCEL (3 years)
• OUTLOOK (3 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• WORD (3 years)
• ACCOUNTING (Less than 1 year)
• ARRANGEMENTS (Less than 1 year)
• BOOKKEEPING (Less than 1 year)
• FAST LEARNER (Less than 1 year)
• POSTING (Less than 1 year)
• PROBLEM-SOLVING (Less than 1 year)
• TEAM PLAYER (Less than 1 year)
• CSR
• Call Center
• Customer Care
• Customer Support
• Accounts Receivable
• Account Reconciliation
• Bank Reconciliation
• General Ledger Reconciliation
Assessments
Customer Focus & Orientation — Completed
January 2020
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Medical Receptionist Skills — Highly Proficient
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer service professional Accurate payment posting Payment arrangements Bookkeeping
Accounting skills Problem-solving
Team Player Word, Excel, Outlook efficient
Policies and procedures Fast learner
Great phone demeanor Competent
Recording data Professional
Contact this candidate