Customer Service Field Technician

WILLIAM WHITE

***B cr ***, Ripley, Mississippi, *8663, US • 662-***-**** • *************@*****.*** Team player with ability to use sound judgment and independent decision-making skills to positively impact company success with 10+ years experience in construction industry

Negotiation

Team management

Project organization

Problem resolution

Customer service

Construction Labor

Manual labor skills

Welding

Team Player

Grinding experience

Set-up, Maintenance, and Repair

Forklift

Inventory management

Troubleshooting

High School - 2006

Adamsville High School - Adamsville, TN

Field Technician Supervisor - February, 2013 to Present Greg Roberts Fire Hydrant Repair - Ripley, Ms

Oversaw site investigations, reported problems, and escalated those that needed more help.

Customer needs were identified and communicated to supply chain capacity and quality teams.

Oversaw a group of 3 work associates who dealt with the department's daily and complex requirements.

Shared best practices with on-site and external personnel to align efforts and goals.

Oversaw employee training and retraining in order to improve performance and business results.

Laborer - January, 2012 to January, 2013

Empire scaffolding - Counce, TN

Collaborated with team members to complete efficient work while maintaining the highest level of safety and adhering to schedules. Organized materials, tools, and equipment to ensure that team members had what they needed.

Interpreted job site supervisor's orders and technical documentation to complete accurate work.

Moved material to and from storage and production areas by loading, unloading, and moving it.

Built and dismantled temporary retaining walls and scaffolding to meet project requirements.

Professional Summary

Skills

Education

Work History

Bartender/Server - January, 2010 to November, 2012 Uptown bistro - Savannah, TN

Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.

Kept track of cash receipts and deposits to ensure complete accuracy. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.

Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.

Information Management Apprentice - January, 2007 to July, 2009

United States Air Force - Mountain Home, ID

Found computer hardware and network system problems and used troubleshooting techniques to fix them.

Set up and managed wireless devices, multi-site network infrastructure, and developed and implemented business intelligence. Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.

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