Customer Service Data Entry

MF

MAGUY FLORES

***********.**@******.*** 631-***-**** Shirley, NY 11967

Diligent customer service brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated Customer Service Representative with extensive experience in home Depot industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Patient Cashier offers 3-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment. Positive, upbeat Cashier brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Schedule mastery

Customer relations

Problem Resolution

Data evaluation

Conflict mediation

Call Centers

Credit card payment processing

Report creation

Shipping and receiving understanding

Inbound and Outbound Calling

Microsoft Office expertise

Route management

High-energy attitude

Sales expertise

Store maintenance

Quality control

Product organization

[Industry] regulations knowledge

Project management abilities

Transportation solution development

Adaptive team player

In-store support

Quality assurance controls

Call Center Operations

Problem-solving abilities

Promotional support

The Home Depot Store Support Center

Shirley, NY

Customer Service Specialist

05/2020 - 09/2022

Documented customer correspondence in CRM to track requests, problems and solutions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.. Escalated customer concerns, issues and requirements to supervisors for Summary

Skills

Experience

immediate rectification.

Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Set up and activated customer accounts.

Mentored new employees on procedures and policies to maximize team performance.

Stop & Shop Shirley, NY

Cashier

09/2019 - 05/2020

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.

Learned roles of other departments to provide coverage and keep store operational.

Verified customer age requirement for alcohol or tobacco purchases. Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Best Market Shirley, NY

Cashier Team Lead

04/2019 - 11/2019

Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Answered customer questions and provided store information. Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. Helped customers find specific products, answered questions and offered product advice.

Household Mastic Beach, NY

Babysitter

01/2009 - 04/2014

Monitored children's safety and well-being to prevent accidents and falls. Enforced rules to teach good manners and maintain safe environment. Cared for children of various ages and assisted with feeding, dressing and daily activities.

Read stories and played alphabet games to promote early literacy. Minimized TV and mobile device time by engaging children with games and physical books.

Helped complete homework, school projects and chores. Communicated with parents about daily activities and any concerning behaviors.

Used organization and time management skills to multitask and keep children on set schedules.

William Floyd High School Mastic Beach, NY

High School Diploma

06/2011

Western Suffolk BOCES Belport, NY

GED

01/2011

Education and Training

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