Customer Service Team Member

Jami Cichosz-Burr

*** ******** ***** ***** ****, GA, 30180 678-***-****

*************@*****.***

Education

Certification of Paralegal 2022

University of West Georgia Carrollton, GA

• Certification of Paralegal

Bachelor of Science in Criminal Justice 2011

American InterContinental University Schaumburg, IL

•Concentration: Forensic Science

•Cum Laude Graduate

Associates of Arts in Business Administration 2010 American InterContinental University Schaumburg, IL

•Concentration: Criminal Justice

State of Georgia Paramedic 2003

License # P0007433 Rockdale, GA

State of Georgia EMT-I #33102 2001

Gwinnett Technical College Gwinnett, GA

Employment

Certificated Paralegal 2022

Bice Law Group Temple, GA

• Worked for Criminal Defense and State General Attorney for DFCS of Polk County

• Charge of Federal cases and making sure locate and communicate with our clients, turn in important documents on time, and send the Clients to the correct location to met up with Attorney before Court and to wear Court appropriate clothing

• Main Paralegal to enter in all SAAG and Federal Cases into Cilo System and continue to update information upon cases involve

• Started a weekly review and update white board with important events, legal appointments, documents due, court dates, prison visits, and medical appointments as well daughter’s school events for the Attorneys.

• Notify the Attorneys and the Clients when they're visits at office or prison visits coming up and what they need to bring with them.

• Get folders ready for Court for either Federal and SAAG Cases (DFCS for Polk County)

• Started Federal filing system that kept with yellow theme of the folders into filing cabinet until they are needed for court or documents

• Set up prison visits and tele-visits

• Send and return emails for the Attorneys

• Filing electronically and manually

• Use Lexis System to look up clients and their information to get in contact with them

• Drafted documents for the Attorney for her to over look and then sent it through the Federal System Pacer

• Look over transcripts for Appeal Cases and see what was done correctly or not correctly what needed to be over-ruled

Medical Paralegal 9/2020-6/2021

Smart Reviews Lebanon, OH

• Medical litigation case management for law firms Across the United States

• Ensure HIPPA compliance

• Review and Extract vital medical diagnosis, treatment and dispositions of the clients medical records

• Create an injury or illness timeline document that ultimately simplifies multiple pages of medical documentation

• Engage in client conversations for the purposes of class action litigation and/or claim validations

Paramedic/Clinical Care Provider 2019-2020

Marietta OB-GYN Affiliates Kennesaw, GA

• Lab Coordinator (reserve) – Responsibilities for this position intake of lab results from laboratory vendors, Charting the results in the Athena system, Provided patient lab results and education on the results. Scheduled specialist appointments, Customer service, High Volume practice consisting of 6 Providers on the Kennestone Hospital Campus

• Paramedic utilized as a patient care technician with the responsibilities of assisting the practice providers with procedures and patient care, Charting treatment notes, Maintaining a high level of cleanliness and readiness in the exam rooms, administering vaccines, protocol treatments of patients not requiring provider consult, and providing customer service

Tech/Patient Advocate 2017-2019

Tanner Health System Emergency Department Villa Rica, GA

• Ensure the patients, coworkers and visitors to our Emergency Room are treated with excellent customer service.

• Unit Secretary: Clerical Position for the entire Emergency Room, responsible for answering and transferring phone calls, enter all orders per treating Physician into the Epic Database, respond promptly to call light activations in the Emergency Room, coordinate with food services staff for patients’ dietary needs, Prepare the discharge paperwork including prescriptions for Ambulatory patients, ambulance transfers, 10-13 transfers and Hospital Admits. Place patients on Vital Sign monitoring Equipment: Cardiac Monitor with 3 leads or 12 Lead, SpO2, and BP cuff, temperature, Confirm

“Right Patient” information: name, DOB, and allergies

• Lab Blood Draws and Oxygen Administration

• Triage secretary: First Point of Contact for all Patients and Visitors, enter patients in system for nurse Triage, Give Directions, maintain situational awareness for security purposes, call ahead to Labor & Delivery, Assist outpatient services

• Provide patient assurance and good customer service

• Assist the Medical staff by being the professional witness for exams and procedures Paramedic/Team leader 2004-2016

Grady Ambulance Service Atlanta, GA

• Treat the Citizens, Patients and Visitors to Atlanta in all areas of medical and trauma Emergencies

• Educate the community about safety and health should the need present its self

• Respond to request for service via 911 with a sense of urgency, mentally prepared and responsible for maintaining a high level of training

• Paramedics provide care based on protocols, the diversity of skills and knowledge required are similar to Pharmacist, Doctor, Nurse, Respiratory Therapist, Pediatrician, Orthopedist, Safety officer all in one.

• Administered medication Based on protocols, ACLS and BLS certification,

• Maintain Training and education that meets or exceeds state requirements

• Inaugural team member of the Mobile Crisis team

• Worked events such as: Turner Field, Ga Dome, Philips Arena, High School and Middle School football games, and etc.

Paramedic 2007-2008

• Children’s Healthcare of Atlanta at The Egleston Campus Atlanta, GA

• Made sure the trauma rooms were ready for medical or trauma patients

• One of the main personnel in the trauma room to help with medical or trauma patients

• Gather blood products when needed on the trauma or medical patients

• Took care of newborns to 21 years old depending on their disease

• Helped nurses and doctors with procedures

• Transported patients to different tests areas, to their room, and Operation Room.

• Assist nurses with staring IVs on the floor

• Help ease the worries of parents with sick or injured children Paramedic 2001- 2004

National EMS Rockdale, GA

• Responded to 911 requests in Rockdale County and Non-emergency transports.

• Team member and then became the team leader which improved the quality care given to the residents of the county.

• Treated medical and trauma patients with quick life and death decisions. Internship

Drug Enforcement Agency 2011

Atlanta, GA

• Clerical work: filed cases, made copies of belongings that were found on the individual that was taken under custody, filing firearms qualification records of all employees that carry a firearm, and recording in and out of firearm log book.

• Assigned to a Task force group 3 which was made up of special agents and local street officers.

• Prepared paperwork that went with each piece of evidence because each item has a certain sheet it goes with such as money, drugs, personal belongings, and vehicles that were seized on the scene.

• Put evidence together for preparation for shipping to the DEA lab for testing. Volunteer 2015- 2018

McKenna Farms Dallas, Ga

• Feed and turn-out the horses for morning feed or pm feed

• Get the horses ready for their sessions

• Help the therapist during Hippotherapy sessions

• Make sure the barn is kept up with clean water for horses, clean stalls, have hay, make sure the pasture waters are full, and all boards are secure so the horses don’t harm themselves

• Part of the Special Olympics Equestrian worker for our riders from my Barn License

•State of GA Paramedic #7433

Certifications

• CPR, ABLS, ACT, PALS, ACLS, Paralegal, At-Risk Crime Tactics (ACT), Dementia Training

References provided upon request

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