Customer Service Data Entry
Resume:
Devion sanders
Detroit, MI *****
***************@*****.***
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Teleperformance USA - Michigan
September 2021 to November 2022
Use my people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Trained in all apple cellular devices and computers and products Customer Service Insurance Agent
Dialog Direct - Detroit, MI
January 2021 to April 2021
Providing customer service in regards to insurance accounts and providing information for questions to ask
Customer Service Representative
Concentrix - Farmington Hills, MI
February 2020 to May 2020
Making out bound calls to customers regarding FCA air bag recall. Answered in-bound callers questions about recalls and helped schedule appointments.
Lead Canvasser
Renewal by Andersen - Livonia, MI
July 2019 to October 2019
Find customer need, produce clients and manage them, product knowledge set appointments for a salesman to come into the home and give a quote on windows and doors. Chat Specialist
Dynamic BDC - Farmington Hills, MI
February 2018 to November 2018
answer chats, record and document customer concerns,problem solve .handle customer issue provide information regarding customers needs or vehicle interests Customer service agent
Concentrix
March 2017 to February 2018
answer inbound calls record and document 8 customer concerns problem resolve customer issue provide information regarding customers contract Field of Interests
• Sales
•Customer service provider
Kitchen manager
KFC
April 2017 to December 2017
check inventory of stock Supplies, mitigate problems mitigate problems or issues surrounding kitchen facilities insured safety measures were being properly used Customer service representative
Family Dollar
October 2016 to November 2016
cashier
Regional manager
CHOICE MARKETING partners
August 2013 to August 2016
consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. counsel customers on options for service and coverage. manage and train new recruits. promote business where pay promotions and bonus were incentive. Cross- trained and provided back-up for other team members. resolved service issues and share benefits of additional services. promptly responded to general inquiry from customers and staff via email and fax. excelled in customer service and goal achievement. answered telephone calls regarding existing accounts. consulted with customers to evaluate needs and determine best options.
Education
High school diploma in Psychology
Delta college
2013
High school or equivalent
Saginaw High School - Saginaw, MI
2013
Skills
• SALES MANAGEMENT (5 years)
• SECURITIES (Less than 1 year)
• SALES (7 years)
• Customer Care (8 years)
• Call Center (3 years)
• Customer Service (7 years)
• Management (4 years)
• Cashier (1 year)
• Time Management (6 years)
• Inventory (1 year)
• Marketing (4 years)
• Microsoft Excel
• Communication skills (7 years)
• Microsoft office (3 years)
• training (2 years)
• Data Entry (4 years)
• Kitchen Management Experience
• Conflict Management
• Supervising Experience
• Restaurant Management
• Recruiting
• Interviewing
• Catering
• Restaurant Experience
• Technical Support (1 year)
• Leadership
• Customer retention (2 years)
• Typing
• Windows
Assessments
Data entry: Accuracy — Proficient
October 2019
Entering data quickly and accurately.
Full results: Proficient
Verbal communication — Proficient
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service fit — Proficient
November 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Call center customer service — Proficient
October 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Expert
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Marketing — Familiar
October 2019
Understanding a target audience and how to best communicate with them. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Team leading/building
• Positive attitude
• Sales management
• Conflict resolution expert
• Policy implementation
Contact this candidate