Room Clerk Telephone Operator
Resume:
Sherine Farouk Ismail
Cellular :*** 010********
**************@*****.***
https://www.linkedin.com/in/sherine-ismail-80b34118/ Objective
A challenging General Manager position with an International Company that would utilize my proven abilities in directing the operation for quality services, profit, growth, promotion, public relations, new business development and my multicultural and interpersonal skills are oriented. My role is to create a preventive system so as to control and coordinate teamwork atmosphere to achieve goals and to maintain high level of quality as quality cannot be jeopardized. Work History
The Guard Hotel Cairo
General Manager
from Aug.25th,2021 till Present
Long Beach Resort Hurghada( Former Hilton)
Resident Manager 912 units
from Feb.1st,2019 till Aug.31st,2019
(www.longbeachhurghada.com )
Taba Heights Company
ORASCOM Development Egypt Subsidiary ORASCOM
Director of Operations Taba Heights Destination &
Hotels
from Sep.1st,2016 till Aug.25th,2018
(https://tabaheights.com/ )
Miramar Resort Taba Heights
ORASCOM Hotel Management Egypt Subsidiary
ORASCOM
Director of Rooms - 426 Units (10 Suites & 416
Rooms)
from Oct.1st 2014 till Aug.31st,2016
(http://miramar.tabaheights.com)
IGRED El Hayat Sharm Resort
Hotel Manager -212 rooms & 82 unit’s residence
compound
from Sept. 24th, 2012 till Oct.5th,2014
(http://elhayatsharmresort.com/ )
Sol Y Mar Shams Suites Resort
JAZ Hotels, Resorts & Cruises
JAZ Collection Subsidiary Travco Group Company
Executive Assistant Manager - 47 units
Due to the political situation in Egypt 2011, I spent last 18 month as a Task Force EAM in several Hotels & Resorts manage by JAZ Hotels, Resorts & Cruises in Sharm El Sheikh
from June 3rd, 2008 till May 25th, 2012
(http://www.jaz.travel/)
from Jan.27th 2011 till May 25th, 2012
(http://www.jaz.travel/ )
JAZ Mirabel Resort - JAZ Hotels, Resorts & Cruises JAZ Collection Subsidiary Travco Group Company
Front Office Manager – 1001 Rooms & Suites
from Mar.01st, 2007 till Jun.2nd, 2008
(http://www.jaz.travel/ )
Creative Grand Sharm Resort – Creative Hotels &
Resorts
Director of Rooms - 182 units & 12 Villas
from Mar.09th, 06 till Mar. 31st, 2007
(http://www.worldofcreative.com/)
Creative Mexicana Sharm Resort – Creative Hotels & Resorts
Front Office Manager - 194 units
from Oct.21st,2003 till Mar.09th, 06
(http://www.worldofcreative.com/)
Concorde El Salam Cairo
Front Office Manager – 320 rooms & suites
from August 2002 till to April 2003
(http://cairo.concorde-hotels.com/)
Conrad Sharm El Sheikh
Front Office Manager – 351 rooms & suites
from April 1999 till August 2002
Conrad International Sharm El Sheikh Resort
Sr. Asst. Front Office Manager – 351 rooms & suites from April 1997 till April 1999
Swissôtel El Salam Cairo
Front Desk Mgr – 320 rooms & suites
from Jan. 1997 till March.1997
Swissôtel El Salam Cairo
Asst. F.D Mgr – 320 rooms & suites
from Jan.1996 till Dec. 1996,
Swissôtel El Salam Cairo
Senior Receptionist – 320 rooms & suites
from Jan. 1993 till Dec. 1995,
SAFIR CAIRO HOTEL - Subsidiary Kuwait Projects
Company (KIPCO)
Shift Leader - 256 rooms & suites
from Oct. 1990 till Dec. 1992
(http://www.safirhotels.com/)
SAFIR CAIRO HOTEL - Subsidiary Kuwait Projects
Company (KIPCO)
Room Clerk - 256 rooms & suites
from April 1990 till Oct. 1990
(http://www.safirhotels.com/)
AIDA BEACH HOTEL – North Coast
Room Clerk Trainee – 450 units
from Jan. 1990 till April 1990
(http://www.aidagroup.com/ )
MENAHOUSE OBEROI
Room Clerk Trainee – 380 rooms & suites
from Nov. 1989 till Jan. 1990
(http://www.menahousehotel.com/)
Computer Skills
Introduction to computer
DOS
Microsoft Office Package (Word, Excel, Power Point and Outlook) both 98, 2000 and
XP systems.
Lotus 123 under DOS & Windows
Opera ( Front Office, Telephone Operator, Housekeeping, F&B, Engineering & Guest Relation)
Fidelio (Front Office, Telephone Operator, Housekeeping, F&B, Engineering, Guest Relation Sales & Marketing)
Fidelio Suite 8
Nabilio (Front Office & Reservation)
• Guest Relation techniques - SAFIR CAIRO HOTEL - Subsidiary Kuwait Projects Company (KIPCO) – May 1990
• Guest Complaints, handling telephone techniques and communication skills - SAFIR CAIRO HOTEL - Subsidiary Kuwait Projects Company (KIPCO) – July 1990. Education
Degree : Bachelor of Tourism & Hotels - Hotels Management Department Year of education : 1989
Summer training
: Pyramids Hotel, June 1986 till Aug.1986 (Kitchen & Stores) Prestige Restaurant – Swiss Management, June 1987 till Oct.1987
(F&B Service)
Maadi Hotel, June 1987 till Oct.1987 (Front Office Department) El GEZIRAH SHERATON HOTEL from June 1989 till Nov. 1989 as F&B Trainee
Training Courses
• Rooms Division training (F.O, H.K, Laundry, Asst. Mgr., Night Mgr., Groups coordinator, Reservation, Telephone operator, Business Center) - Swissôtel El Salam Cairo – February 1994 ending August 1994.
• Fidelio System installation (Computerizing system from manual operation)
• CFS 2 Training (Customer Focus Selling) April 2000 Conrad International Brussels – Belgium
• Hilton Hhonors Training – Conrad International Brussels April 2000
• CFS 1 Training (Customer Focus Selling) December 2000 – Conrad Int. Dublin - Ireland.
• Customer Satisfaction Training – May 2005- AUC “American University in Cairo"
• HACCP – Food Safety Risk Management – July 2008 American Hotel & Lodging Association (AH&LA) - Educational Institute
• The Professional Development Program for Hospitality Manager - Ministry of Tourism, Egyptian Tourism Federation and International Development Ireland (IDI) – July 2008
• Hospitality Department Trainer (Train the Trainer ) – Oct.7th, 2008 American Hotel & Lodging
(AH&L)- Educational Institute
• Basic Fire Safety – Jan. 25th, 2009 Safe Guard – Travco
• New Era, Latest Technology session – Feb.2009 - ACT
• Marketing Is Every Body’s Job – Ministry of Tourism, Egyptian Tourism Federation & Egyptian Hotel Association - July 2009
• The Professional Management Training in Creativity & Marketing - Ministry of Tourism, Egyptian Tourism Federation and International Development Ireland (IDI) – November 2009
• The Professional Management Training in Leadership and Human Resources - Ministry of Tourism, Egyptian Tourism Federation and International Development Ireland (IDI) – December 2009
• The Professional Management Training in Operational Hotel Finance & Profitability Strategies – Ministry of Tourism, Egyptian Tourism Federation and International Development Ireland (IDI) - January 2010
• The Professional Management Training in Service Excellence - Ministry of Tourism, Egyptian Tourism Federation and International Development Ireland (IDI) - February 2010
• FB Stewarding training skills - Ministry of Tourism, Egyptian Tourism Federation & Egyptian Hotel Association – April 2010.
• Occupational Safety and Health ( Members Committees Training ) - Egyptian Trade Union Federation
- Workers Educational Association - Institute for Occupational Safety & Health. Higher Occupational Safety and Health Center – Feb. 2013.
• Occupational Safety and Health ( Members Committees Training ) - Egyptian Trade Union Federation
- Workers Educational Association - Institute for Occupational Safety & Health. Higher Occupational Safety and Health Center – Jan. 2015.
• General Session on Human Development - Cairo University, General Union Of Lawyers Egypt – Foreign Relations Committee & Egyptian International Center for Arbitration and Training (EIC) – Jan.28th,2015
Languages
English : Fluent (Written and Spoken)
Arabic : Mother tongue
Personal Data
Nationality
Gender
: Egyptian
: Male
Relevant Skills & Qualities
- Hard worker, eager learner and innovative.
- Work well independently and interdependently within a team and can deal with administrative duties competently. Relevant Skills & Qualities
- Good Communication skills and experienced in working with foreigners.
- Adaptability, self management, self motivation, self confidence, decision-making, open mindedness
, analysis, optimism.
- Creative problem solving, lateral thinking, logical reasoning, persistence, observation, negotiation, brainstorming
- Creativity, divergent thinking, inspiration, imagination, reframing, mind mapping, innovation, Experimenting, design, questioning
Strengths
Organized, dedicated, excellent public relations with client, management and associates, vast negotiating and contracting skills. Handle complex and multi-aspect responsibilities from planning, execution, and problem solving to results, gained immense experience with renovations of three major hotels projects, and opening of 3 hotels.
Specialties
Brand management, budgeting, business and Concept development, conferences, conflict management, counseling, customer service delivery, event management, Mega Parities, exhibitions, fashion, fundraising, Leisure, Entertainment, inventory management, leadership, loss prevention, marketing, materials management, Microsoft windows 2010, problem solving, profit, protocols, quality control, sales training, summit, trade shows, training, and pre-openings. Main Task
Acting as a confidant, supporter and advisor to my direct boss. References
Mr. Mohamed Farouk
General Manager Sheraton Miramar Resort El Gouna, Mob #: 012******** Mr. Ayman A.Aziz
Owner Representative - International Company For Touristic Investments S.A.E
“Owning Company of Conrad Hotel - Cairo”, Mob. # : 012******** Mr. Rady Mamdouh
General Manager - Dusit Thani Lake View Cairo Mob # : 012******** Dr. Amr Sadik
Board Member & Chief Executive Officer – QUODRAT Mob # : 012******** Mr. Mohamed Samy
Regional Director of Finance – Concorde Hotels & Resorts Egypt – Mob # : 012******** Mr. Stephane Franco
Chief Operating Officer (COO) OTI Hotels & Resorts, email : ********.******@***.** / work # :+90-242-***-**-**
Mr. Alaa Akel
CEO JAZ Hotel Group, Mob # : 010********
Mr. Wael Emara
Director of Finance at Jabal Omar Hyatt Regency Makkah, Mob # : +966********* Mr. Nabil Kahil
Head of hospitality for hotels & clubhouses at SODIC Mob # : 010********
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