Laura Stumpp

**** ******* *****, ***** *****, ID. 83401 adtodl@r.postjobfree.com 208-***-****

HIGHLIGHTS OF QUALIFICATIONS

I have 4+ years of experience in office and data entry work. I have handled secure documents, worked with many client relation managers to resolve complaints and process documents in a expedient manner, lead a team to handle rush requests on behalf of the clients and have an Idaho state notary.

I have 15+ years of experience in retail and customer service. I have handled customer complaints in a variety of jobs and know how to think creatively and resourcefully. I work well with a team or independently and am familiar with most common office equipment and programs.

I have 7+ years of experience in security and corrections. I have handled a variety of different kinds of sensitive personal information. I remain aware of my environment and safety hazards/regulations. I take security seriously.

EMPLOYMENT HISTORY

First American Mortgage Solutions: April 2020-Nov. 2022 Team Lead Recorder

Duties included leading a team to handle rush requests from clients needing documents recorded in an expedited manner, signing and

notarizing documents, keeping daily log books of work completed, proper

handling and disposal of documents after recording was completed,

coordinating with supervisors and other recorders to complete all work in

timely manner, completing all company training by deadlines, and any

other duties as assigned.

Administrative Resource Options: May 2019-April 2020 Data Entry Clerk

* Duties include imaging documents from multiple projects for a

variety of applications, taking the initiative to start work, handling

rush orders in a timely manner, putting in overtime hours on a regular

basis, helping train new employees, tracking daily progress, and communicating with my team leads, supervisors and managers on all problems.

Tadd Jenkins Chevrolet: Dec. 2017-July 2018 Receptionist/Office Assistant

•Duties included answering phones, customer service, data entry, scanning of documents, light bookkeeping, filing, organizing deal packets, ordering office supplies, assisting with any other duties as needed.

Sears: Sept. 2016-Dec. 2017 Consultative Sales Associate

• Duties included customer service, answering phones, continuous monitoring of sales metrics, inventory security, filing, opening & closing of registers, training, contacting customer leads & other duties as assigned.

H&R Block: Dec. 2015-April 2016 Client Services/Receptionist

•Duties included customer service, answering phones, scheduling, tax pro selections, filing, data entry & other duties as assigned.

The Jacques Gourdet Agency: Aug.-Nov. 2015 Sales Producer

•Duties included selling insurance, customer service, answering phones, handling online and walk-in clients & other duties as assigned.

H&R Block: Dec. 2014-April 2015 Client Services/Receptionist

•Duties included great customer service, answering phones, scheduling, tax pro selections, filing, data entry & other duties as assigned.

New Way Counseling: June 2014-Nov. 2014 Administrative Assistant

•Duties included tracking client hours, answering phones, organizing and collating files, filing, scheduling, answering mail requests, data entry & other duties as assigned.

H&R Block: Dec. 2013-April 2014 Client Service Professional

•Duties included great customer service, answering phones, scheduling, tax pro selections, filing, data entry & other duties as assigned.

Education

University of Phoenix: GPA 3.78

Graduated Sept. 2006

Courses include Skills for Professional Development; People, Science and the Environment; Interpersonal Communication; Cultural Diversity in Criminal Justice; Organizational Behavior and Management; and Managing Criminal Justice Personnel.

Business Honors/Awards

Blockstar from H&R Block 2015, 2016 I received these recognitions for teamwork and customer service.

Customer Service Award from Sears 1994 I received this for helping a customer overcome a frustrating situation with product knowledge and customer service.

References

•Brandy Johnson Supervisor 209-***-****

•Allen Hall Friend and peer 208-***-****

•Trittany Dixon Supervisor 208-***-****

•Tylin Smuin Former Manager 208-***-****

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