MACK ERVIN, JR.

Plumas Lake, California, United States, CA 95961

1-916-***-**** - adtodk@r.postjobfree.com

PROFESSIONAL SUMMARY

Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Enthusiastic about helping students and offers proven skills developed over 10 years of related experience. Versed in school standards and strategies to optimize learning for diverse student populations.

SKILLS

• Reading and Writing Support

• Classroom Support

• Positive Learning Environment

• Teacher Support and Collaboration

• Classroom Management

• Creating a Safe Learning Environment

• Classroom Technology

• Student Behavior and Progress

Reporting

• Tutoring and Mentoring

• Lesson Planning and Preparation

• Experience with Diverse Student

Populations

• Curriculum-Based Lessons

WORK HISTORY

08/2017 to Current Instructional Assistant

American River College – Sacramento, CA

• Served as fully immersed, in-class IA for inaugural UMOJA Honors English Course at American River College 2018-2019.

• Supported student learning objectives through personalized and small group assistance.

• Provided support to help students with special needs learn and grow.

• Provided support during classes, group lessons and classroom activities.

• Delivered curriculum in both one-on-one lessons and group learning environments.

• Recorded grades for coursework and tests in online reporting system.

• Met with other online module leaders on weekly basis to discuss student progress and provide feedback on online learning courses.

• Supported diverse student population through different teaching styles to cover multiple learning styles.

• Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.

09/2008 to 05/2017 Tutor/Mentor Coordinator

American River College – Sacramento, CA

• Counseled students regarding course and program selection, class scheduling and registration, financial aid requirements, and career planning.

• Assisted students with assignments, corrected assignments.

• Organized group tutoring sessions to help students struggling in similar areas.

• Prepared lesson plans to meet goals identified in students' individualized study plans.

• Coached and mentored junior tutors on successful teaching strategies and time management.

• Taught students to navigate college applications process. 08/2013 to 05/2015 EOPS/Writing Center Tutor

California State University Sacramento – Sacramento, CA

• Conducted one to one tutorials on reading and writing in the University Reading& Writing Center

• Staffed reception desk

• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses

• Provided guidance and recommended coping mechanisms for students from historically disadvantaged backgrounds, and non-traditional students with academic and personal difficulties

• Planned lessons for allotted time to strengthen weak subjects and build skills 08/2006 to 08/2008 Hotel Night Manager

The Quality Inn – Sacramento, California

• Managed guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Provided exceptional service and assistance to guests upon check-in.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Provided services efficiently and with elevated level of accuracy.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Looked over pending check-ins and payment processes to complete closing procedures.

06/2004 to 06/2006 Hotel Night Manager

The Heritage Hotel – Sacramento, CA

• Managed guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Provided exceptional service and assistance to guests upon check-in.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Provided services efficiently and with elevated level of accuracy.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.

• Looked over pending check-ins and payment processes to complete closing procedures.

08/2001 to 03/2004 Membership Representative

California Farm Bureau – Sacramento, CA

• Maintained membership database, ensuring that all information was current and accurate.

• Actively engaged clients upon entrance with pleasant greeting.

• Prepared marketing materials for members, which detailed new events, promotions and activities that were coming up.

• Identified issues and immediately stepped up to guarantee speedy and effective resolutions.

• Verified discrepancies and resolved clients' billing issues

• Processed incoming payments in accordance with established financial policies.

• Reconciled daily AR ledger and verified proper posting. EDUCATION

Expected in 05/2023 M. Ed.: Information and Science Learning Technologies University of Missouri - Columbia - Columbia, MO

Online Educator/Education Specialist

Expected in 12/2022 Master of Arts: English-Rhetoric National University - La Jolla, CA

12/2017 Graduate Certificate: Information and Science Learning Technologies University of Missouri - Columbia - Columbia, MO

Online Educator/Education Specialist

05/2015 Bachelor of Arts: English Composition

California State University - Sacramento - Sacramento, CA 05/2012 Associate of Arts: English Communication and Literature Associate of Arts: Liberal Arts

Associate of Arts: Social Science

Associate of Arts: Individual in Society

American River College - Sacramento, CA

03/2011 Associate of Arts: English

American River College - Sacramento, CA

REFERNCES:

PROFESSOR MICHAEL CROWDER

ENGLISH, WRITING

916-***-**** adtodk@r.postjobfree.com

PROFESSOR NANCY BERTOGLIO

ENGLISH, READING

916-***-**** adtodk@r.postjobfree.com

LEAD INSTRUCTIONAL ASSISTANT DONNA WOODARD

ENGLISH

916-***-**** adtodk@r.postjobfree.com

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