HR Generalist

SUSAN A. CORTEZ-JAVIER

Bay City, MI *****

760-***-**** * *********@*****.***

B I - L I N G U A L (E N G L I S H /S P A N I S H ) H U M A N R E S O U R C E S G E N E R A L I S T T H R O U G H S H RM /P A R A L E G A L

Professional in Human Resources as an HR Generalist with Legal background

Extensive background in HR generalist affairs, including experience in payroll through Paychex/Paycor, ADP, Wells Fargo payroll, full employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, counseling staff, and attending further education seminars.

HR SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

HRIS Technologies

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Orientation & Onboarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES DIRECTOR

CHICK-FIL-A, Inc. - VISTA, CA – JANUARY 2022 – SEPTEMBER 2022 Manage Vista restaurant branch, responsible for full cycle recruitment, assist Operations/CEO and all managers with employee relations, performance evaluations, conflict resolution meetings/investigations while coaching employees, deliver upper management announcement to staff, including but not limited to interviewing, hiring/onboarding and terminating employees; handle unemployment claims and appear at unemployment hearing; assist with payroll through Chick-fil-A corporate; assist with running termination exception checks. Monitor the time management system. Handle and monitor workers compensation claims. Assist on the restaurant floor with customer issues; attend ongoing HR seminars.

HUMAN RESOURCES GENERALIST/SR. FAMILY LAW PARALEGAL ROBINSON LAW - SEPTEMBER 2015 TO JANUARY 2022

Managing employees at all times including but not limited to recruitment, interviewing, hiring/onboarding and terminating employees; assisting with unemployment claims and responding to same; payroll through Paychex; meet with potential clients and gain rapport; process family law documentation and file with the court, build rapport with opposing counsel and court staff; manage vacation requests, anniversary reviews; employee issues/relations and counseling; perform criminal background checks. Attorney retiring. HUMAN RESOURCES MANAGER/PAYROLL/CEO/COO EXECUTIVE ASSISTANT EVERYDAY ENERGY - SEPTEMBER 2013 TO SEPTEMBER 2015 Manage solar company staff and all their human resource/payroll/and office management of all aspects of the office; serve as executive assistant to CEO/COO; Assist CEO/COO with employee relations, performance evaluations, conflict resolution meetings while coaching employees, deliver upper management announcement to staff, including but not limited to interviewing, hiring and terminating employees; handle unemployment claims and appear at unemployment hearings; handle and run payroll through Paychex and now Wells Fargo payroll system; handle/approve vacation requests, perform criminal background checks; head the legal department, serve as liaison between corporate counsel, CEO, and Chief Operations Officer. Monitor the time management system. Handle and monitor workers compensation claims and EDD claims. Assist CEO/COO with business and travel arrangements; attend ongoing HR seminars; Plan/coordinate/work tradeshows. Company was sold.

HUMAN RESOURCES/CORPORATE ADMINISTRATOR

AMERICAN LABOR POOL, INC. – MARCH 2012 TO SEPTEMBER 2013 Manage 5 offices/ branch managers and personnel staff; Assist managers with employee relations, performance evaluations, conflict resolution meetings while coaching employees, deliver upper management announcement to staff, including but not limited to heavy recruitment, interviewing, hiring and terminating employees; handle unemployment claims and appear at unemployment hearing; handle and run payroll through Union Bank payroll system; handle/approve vacation requests, perform criminal background checks; head the legal department, serve as liaison between corporate counsel, CEO. Monitor the time management system. Handle and monitor workers compensation claims. Heavily assisted CEO and filled in for him when he was unavailable. Company went out of business. HUMAN RESOURCES/LEGAL DEPARTMENT

JAY ROBB ENTERPRISES, INC. – OCTOBER 2007 TO MARCH 2012 Manage three department managers for prominent company; Assist managers with recruitment, employee relations, performance evaluations, conflict resolution meetings while coaching employees, deliver upper management announcement to staff, including but not limited to interviewing, hiring and terminating employees; handle unemployment claims and appear at unemployment hearing; handle and run payroll through Paychex payroll system; handle/approve vacation requests, perform criminal background checks; head the legal department, serve as liaison between corporate counsel, CEO, and Director of Operations which resulted in a zero award on a litigation matter involving 7 claimants due to proper documentation. Monitor the time management system. Handle and monitor workers compensation claims. Heavily assisted Operations and filled in for her when she was out for the day, PTO, etc. Company relocated out of state.

HUMAN RESOURCES MANAGER/PARALEGAL

LAW OFFICES OF CYNTHIA A. HARRIS - 1997 TO 2007

Managing six employees at all times including but not limited to recruitment, interviewing, hiring and terminating employees; assisting with unemployment claims and responding to same; payroll through Paychex; meet with potential clients and gain rapport; process family law documentation and file with the court, build rapport with opposing counsel and court staff; manage vacation requests, anniversary reviews; employee issues/relations and counseling; perform criminal background checks.

EDUCATION & CERTIFICATIONS

AA – BUSINESS YEARS ATTENDED: 1992 -1996

Palomar College/USD – Paralegal Certification

Additional paralegal courses San Marcos, CA

Graduated with honors.

HR Designations:

HR Generalist through Society of Human Resource Management (SHRM)

HR Management Certificate through SDEA

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security, attend ongoing training/seminars in Human Resource areas

Affiliations:

Society for Human Resource Management (SHRM)

Rockhurst University Leadership Star 12 Program Continuing Education

Paralegal Certificate 1996

Strong people and communication skills; Quickly gains rapport with personnel, clients, customers

Work well under little or no supervision and well under pressure; tele-commute with 24 hour turnaround; able to meet deadlines with no supervision

Team Player as well as Leader, Self-starter, personable

Knowledgeable in Outlook, Word, WordPerfect, Excel, Paychex/Paycor/ADP/Wells Fargo payroll

Saved company a $86,000 I-9 penalty

Saved company $54,000 on fraudulent workers compensation case

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