Customer Service Operations Administrator

Anthony DiSabatino

*** ******* *****, **********, ******** 19709

302-***-**** (Mobile)

************@**.***

OBJECTIVE

Skilled operational leader seeking a challenging and responsible position with an organization that is committed to growth, excellence, and profitability.

EXECUTIVE SUMMARY

More than 20 years of professional staff and process management experience in fast-paced operational environments.

Proven leadership skills in data services, personalization, mailing, and fulfillment services.

Excellent interpersonal skills with outstanding ability to build and sustain effective customer and partner relationships.

Successful in leading business development efforts, expanding customer bases, retaining customers, and increasing revenues.

Results-oriented with exposure to business development, marketing, client relationship management and customer service roles

EXPERIENCE

PRODUCTION CREW CHIEF, SERVPRO 225 N. JAMES ST. WILMINGTON DE 19804 (SEPTEMBER 2014 TO PRESENT)

Discuss expectations, requirements and changes with customer.

Communicate with customer on job progress and concerns.

Document customers concerns and/or complaints and resolve in a timely and professional manner after discussing with production manager.

Ensure all personnel reports to jobsite as scheduled.

Coordinate production and assign tasks to technicians.

Confirm rooms are prepared for SERVPRO production processes.

Ensure production technicians complete all jobs according to production guidelines and excellent customer service.

Complete all documentation for job files.

Ensure the professional conduct of each production technicians on crew.

Finish work on a timely matter and discuss with customer the process that will take place.

EXPERIENCE

Operations Administrator, Modern Mail, Newark, DE. (July 2012 to December 2013)

Oversee overall management, planning, and execution of daily workflow.

Monitor performance and implement improvements.

Determine staff needs to accomplish goals and assign responsibilities to staff.

Manage quality and quantity of employee productivity.

Invoicing to client sources, including calculation of completed services.

Facilitate coordination and communication between support functions.

Assist in the development of strategic plans for operational activity.

Implement and manage operational plans.

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures.

Vice President – BCD Direct Mail Services, Newport, DE. (June 2011 to July 2012.)

Contributed to overall customer satisfaction by establishing, maintaining, and building trusted relationships with Direct Mail clients.

Provided comprehensive front-line customer relationship management services, including conducting price reviews, addressing product inquiries, and reviewing/renewing contracts.

Conducted quality control checks on incoming and outgoing services to ensure operational efficiency.

Worked directly with clients to research, build, and maintain targeted marketing contact lists for direct mail messaging.

Assisted clients with formulating, designing, and implementing personalized marketing messages.

COMPUTER SKILLS

Microsoft Word

Microsoft PowerPoint

Excel

Outlook

PrintStream

ProMail

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