Customer Service Care

Carlsbad, CA ***** 619-***-**** **********@******.***

MICHELLE BAXTER

Motivated Director of Finance promoting more than 10 years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. Action-oriented individual with experience tracking actual business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills. PROFESSIONAL

SUMMARY

ACCOMPLISHMENTS Achieved above threshold goals through effectively helping with upselling post

market and insurance products for various

financial and non proprietary products.

● Used Microsoft Excel to develop inventory

tracking spreadsheets.

●

SKILLS ● Compliance Assessments

● Financial Leadership

● Operational Reporting

Management of Financial

Resources

●

● Monitoring Expenditures

● Account Analysis

● Fiscal Reporting

● Lender Relationships

Business Relationship

Management

●

Problem Anticipation and

Resolution

●

Financial Budgeting and

Reporting

●

● Proactive and Focused

Regulatory Compliance

and Documentation

●

FINANCE DIRECTOR 02/2019 to Current

Cowtown Auto Classics Group Llc, Fort Worth, Carlsbad, Texas, CA PRIVATE MORTGAGE BANKER 04/2017 to 01/2019

JP Morgan Chase, Tucson Campus, Downtown, AZ CA

WORK HISTORY

● Established and enforced controls on revenue and expenses to protect company assets. Verified compliance of financial policies and accounting procedures against federal regulations.

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● Assisted CEO with recruiting, interviewing and hiring new employees for department. Monitored budget, revenue and variance trends for $Fortune 100 company, regularly apprising CEO of company's financial standing.

●

● Upsold record number of Gap Insurance and competitive post market products for vehicles.

● Explained different types of loans pertaining to client situations.

● Worked with underwriters to fix application problems and resolve issues.

● Reviewed loan files and updated to match current standards.

● Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

●

SENIOR MORTGAGE BANKER 03/2016 to 03/2017

Wells Fargo Private Bank, Del Mar, CA

FINANCIAL ADVISOR 05/2013 to 03/2015

Charles Schwab, Phoenix San Diego, AZ CA

FINANCIAL ADVISOR 08/2007 to 06/2011

Merrill Lynch, Costa Mesa, CA

● Monitored pipelines to track and log status of loans.

● Explained very technical financial information to applicants in easy to understand language.

● Proactively identified solutions for customers experiencing credit issues.

● Minimized losses by accomplishing 65% sales recovery.

● Established plans and payoffs for customers' loans, prioritizing control of overall costs. Supervised loan personnel and motivated to maintain customer service and performance standards.

●

● Explained different types of loans pertaining to client situations.

● Worked with underwriters to fix application problems and resolve issues.

● Reviewed loan files and updated to match current standards.

● Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

●

● Monitored pipelines to track and log status of loans.

● Explained very technical financial information to applicants in easy to understand language.

● Proactively identified solutions for customers experiencing credit issues.

● Minimized losses by accomplishing 78% sales recovery.

● Implemented sales strategies that established relationships with realtors and CPAs. Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

●

Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

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Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.

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● Worked with clients to support understanding of rationale and details of financial strategies. Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

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Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.

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● Performed due diligence and valuation processes. Capitalized on gaps in market and reached out personally to onboard new clients, process transfer paperwork and set up new accounts.

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Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.

●

Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

●

Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.

●

● Worked with clients to support understanding of rationale and details of financial strategies. Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

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MIIITARY INTELLIGENCE OFFICER PARATROOPER 11/1999 to 07/2005 US Army Airborne MI Branch TSSCI, Classified, Classified Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.

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Boosted sales by 55% and exceeded sales target by employing consultative sales tactics and superior customer care.

●

● Analyzed and collected various forms of data.

● Advised senior military members and commanders based on intelligence findings.

● Prioritized threat levels for analyzing and communication.

● Monitored surveillance and personnel to maximize unit and facility safety.

● Performed interviews and interrogations of suspected terrorists and prisoners. Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.

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● Collected information about enemy strengths, movements and activities.

● Briefed Cadre on emerging threats.

Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.

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● Conducted reconnaissance to compile field information, focusing on Classified locations. University of Arizona, Tucson, AZ

Bachelor of Arts, Law, Expected in 06/2023

EDUCATION

CERTIFICATIONS ● Licensed Series 7 - 2007 to 2017

● License - Life and Health 2015

● Licensed Mortgage NMLS Originator -2021

● TSSCI clearance, US Army Intelligence Branch - 1999 to 2005 Airborne Paratrooper with over 358 military jumps

Skydiving post Military Service with Veterans

US ARMY

PARATROOPER/

SKYDIVER POST

IRONMAN Ironman Triathlete 2014- Present

TRIATHLETE

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