Event Staff Customer Care

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RONYAL PAYTON

*** *. **" Street, Philadelphia, PA, 19131 267-***-**** ************@*****.***

OBJECTIVE

Aresult-oriented and organized individual seeking an opportunity to utilize

20+ years of management and customer care experience to maximize

productivity and quality of service for a solid organization.

SKILLS & ABILITIES

Project Management Budget Planning Marketing Organization

EXPERIENCE

2011-present Event Supervisor, Contemporary Services Corporation

Curate large-scale events

Manage up to 120 event staff

Train staff on policy and procedures

Assess and manage risks to property as well as guest and employee safety

2013-present Uniform Inspector, National Football League

Ensure player compliance with NFL rules and regulations at assigned games

Report and resolve potential and actual uniform violations to players,

coaches, and NFL headquarters

2011-2018 Bar Manager/Bartender, Bailey’s Place

Negotiated supplier contracts

Hired and trained new employees

Set goals to increase sales through events and promotions

Nurtured excellent guest experiences

2011-2016 Certified Training Supervisor/Bartender, Longhorn Steakhouse

Trained bartenders and barmaids at multiple locations

Managed bar inventory

Maintained compliance with food and beverage regulations

Assessed customer needs and preferences to make sales

recommendations

2006-2012 District Manager, Game Stop

Supervised nine retail locations in the Philadelphia area

Responsible for employee hiring and training

Managed payroll

Set goals to increase sales and improve customer satisfaction

2006-2012 Military Police, United States Army

Enforced military laws and regulations on assigned bases and installations

Responsible for crime prevention, emergency response, and maintaining

safe traffic conditions

Documented observations and event findings through written reports and

communication with court liaisons

Achieved rank of E6

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