Call Center Data Entry
Resume:
Glenn Austin
Top Producer
San Antonio, TX *****
************@*****.***
To obtain a position to assist a workplace to use me as an asset and resource on Building relationships with product knowledge and customer service skills. Top Producer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Realtor
Austin Leasing - San Antonio, TX
January 1999 to Present
Team Leader-Coached and motivated realtors
Received incoming buyer calls and meets with prospects. Nationally recognized top 10% in sales national from 2005-2008 Medicare Supplemental Policies
Connexcion Point - San Antonio, TX
September 2015 to January 2019
Worked in a call center receiving incoming calls for Medicare Supplemental policies for Humana, Aetna, Blue Cross and several other companies during the enrollment period. Listened to customers needs and recommend different policies. Built relationship by phone and provided excellent customer service. Was the Top Producer each month.
Director of Call Center
Career Point College - San Antonio, TX
2002 to 2009
Managed call center of 35 employees
Evaluated and coached employees on live monitoring calls Tripled call production within 6 months and improved quality of calls Developed training manual for all colleges.
Board of Directors
YMCA - San Antonio, TX
1998 to 2000
Vice President Business Development
Bank One - San Antonio, TX
March 1990 to September 1999
Implemented training modules for Texas and cross selling techniques Hired and developed staff for call center
Received Presidents Award 96, 97, 98, and 99
Board of Directors
United Way - San Antonio, TX
1995 to 1999
Education
Bachelor's in Finance
University of North Texas - San Antonio, TX
May 1990 to August 1992
Skills
• Cold Calling
• Sales
• Account Management
• Salesforce
• Data Entry
• Powerpoint
• Quickbooks
• MS Office
• CRM
• Business Development
• Sales Management
• Management
• Employee Evaluation
• Marketing
• Market Analysis
• Insurance Sales
Certifications and Licenses
Life&Health
March 1992 to November 2022
Texas Life & Health license
Real Estate license
June 1999 to June 2021
Texas Real Estate license
Assessments
Sales Skills: Influence & Negotiation — Highly Proficient December 2018
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
In The Spotlight
September 1999
Bank One, Tx # 1 annuity top producer in Texas.
Additional Information
Able to build an instant relationship with clients and employees. Positive attitude with a burning desire to succeed. Sincere, consistent and focused on achieving goals. Team player and dependable. Top produces in sales and customer service.
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