Glenn Austin

Top Producer

San Antonio, TX *****

adtob8@r.postjobfree.com

210-***-****

To obtain a position to assist a workplace to use me as an asset and resource on Building relationships with product knowledge and customer service skills. Top Producer. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Realtor

Austin Leasing - San Antonio, TX

January 1999 to Present

Team Leader-Coached and motivated realtors

Received incoming buyer calls and meets with prospects. Nationally recognized top 10% in sales national from 2005-2008 Medicare Supplemental Policies

Connexcion Point - San Antonio, TX

September 2015 to January 2019

Worked in a call center receiving incoming calls for Medicare Supplemental policies for Humana, Aetna, Blue Cross and several other companies during the enrollment period. Listened to customers needs and recommend different policies. Built relationship by phone and provided excellent customer service. Was the Top Producer each month.

Director of Call Center

Career Point College - San Antonio, TX

2002 to 2009

Managed call center of 35 employees

Evaluated and coached employees on live monitoring calls Tripled call production within 6 months and improved quality of calls Developed training manual for all colleges.

Board of Directors

YMCA - San Antonio, TX

1998 to 2000

Vice President Business Development

Bank One - San Antonio, TX

March 1990 to September 1999

Implemented training modules for Texas and cross selling techniques Hired and developed staff for call center

Received Presidents Award 96, 97, 98, and 99

Board of Directors

United Way - San Antonio, TX

1995 to 1999

Education

Bachelor's in Finance

University of North Texas - San Antonio, TX

May 1990 to August 1992

Skills

• Cold Calling

• Sales

• Account Management

• Salesforce

• Data Entry

• Powerpoint

• Quickbooks

• MS Office

• CRM

• Business Development

• Sales Management

• Management

• Employee Evaluation

• Marketing

• Market Analysis

• Insurance Sales

Certifications and Licenses

Life&Health

March 1992 to November 2022

Texas Life & Health license

Real Estate license

June 1999 to June 2021

Texas Real Estate license

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient December 2018

Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

In The Spotlight

September 1999

Bank One, Tx # 1 annuity top producer in Texas.

Additional Information

Able to build an instant relationship with clients and employees. Positive attitude with a burning desire to succeed. Sincere, consistent and focused on achieving goals. Team player and dependable. Top produces in sales and customer service.

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