Customer Service Professional
Resume:
VERONICA STEVENS
CAREER TRANSITION RESUME
VERONICA STEVENS
**************@***.***
After culminating decades of experience in various industries and various occupational settings, as well as being the owner and CEO of my own real estate business and travel agency I seeking to make a career transition. Over the years, I have developed strong skills as a business analyst, consultant, entrepreneur, motivational speaker, and all out go-getter. I believe knowledge should be gained and shared in various industries as it is transferrable and can be uniquely applied to bring about success the least likely manner. I believe myself to be a dynamic leader, and a true visionary, with a divergent background and a thirst to share my expertise and talents with the world. I have for years served as leader in business and education, health care, and the finance and customer service industry. Furthermore, I served other in occupations that range from consulting, to teaching to curriculum development. Currently, I provide personal time to mentoring, preparing, and encouraging our next generation to become our future leaders and innovators in health care, academia, community service, and the business realm. I am very proud of the background that I have accumulated in, leadership, mentoring, consulting, strategic planning, organizational development, curriculum development, diversity and inclusion, financial planning, and development, and public speaking. I currently volunteer a great deal of time to community issues, and I am an advocate for strong communities and goal attainment. I thank you for taking the time to look over my resume. I am grateful for any consideration for which I am given, and I look forward to hearing from you soon.
Sincerely
Veronica Stevens
**************@***.***
Veronica Stevens
**************@***.***
Leadership in Business, High Dollar Finance and Sales, Education, Government, and Health Care PURCHASING/PROCUREMENT; INVENTORY MANAGEMENT; ENVIRONMENTAL; LOGISTICS; CUSTOMER SERVICE. SUMMARY
A highly motivated and results-oriented professional with a history of success in the development of solution based and proactive approaches to leadership and business in a diverticulum of industries. Consistency in meeting goals through the provision of leadership and a dynamic organizational environment. A proven record in quality outcomes, team building, sales and program facilitation, professional and curriculum development, for the optimal delivery of services. Outstanding presentation, leadership, and communication skills. Meticulous Program Director and Manager throughout my years, with stellar background in process development and improvement. Demonstrated ability for the implementation of best practice policies and procedures, to enhance productivity, and increase efficiency for the overall organization whether, sales, education, health care, community based, or financial. A progressive record in simultaneous revenue growth and decreased cost while strategically improving, organizational and program outcomes for long-term sustainability. HIGHLIGHTED SKILLS
Financial Management
Contract Development, Facilitation and Management
Critical Thinking
Training and Development
Organizational Skills
Data Management
Conflict Resolution
Collaboration
Time Management
Proficient in computer Applications and Software PROFESSIONAL EXPERIENCE
INDEPENDENT AND PRIVATELY OWNED BUSINESES OWNER/CEO OVER 11 CUMULATIVE YEARS OF EXPERIENCE
Eagle Travel Agency, LLC – Owner (7 years)
JP & Associates (JPAR – Magnolia Group – Sandhills) – Realtor (4 years) SALES, CUSTOMER SERVICE, COMMUNICATIONS, INVENTORY, MANAGEMENT OVER 15 CUMULATIVE YEARS OF EXPERIENCE
Allied Department Store (Citi Trends) - sales clerk (5 years)
United Insurance Co. of America - Sales Representative (5 years)
Dress Barn – Salesclerk (3 years)
Gimbel’s Department Store - sales clerk (2 years)
United States Postal Service (6 mths)
Amazon Sorter (3mths)
PROFESSIONAL EXPERIENCE CONT.
ADMINISTRATION, MANAGEMENT, COMMUNICATION, PUBLIC SAFETY, FINANCE, GOVERNMENT, CUSTOMER SERVICE
OVER 22 CUMULATIVE YEARS OF EXPERIENCE
Estill Town Hall - city clerk (7 years)
Estill Police Dept – dispatcher (7 years)
SC Dept. of Motor Vehicles CDL- SPECIALIST – (4 years)
Saluda Courthouse - Probate Office – clerk (2 years)
Hilton Head Company – Night Auditor- (2 years)
City of Columbia (Heathwood Park) – Park Lead - (1 year) ENVIRONMENTAL, HEALTH CARE, MANAGEMENT
OVER 8 CUMULATIVE YEARS OF EXPERIENCE
Palmetto Health Richland (Prisma) – Patient Care Sitter (4 years)
Water Treatment Plant Technician in Savannah, GA (2 years)
Agape Medical Mart – Manager (2 years)
EDUCATION, HIGH DOLLAR GRANT ADMINISTRATON AND FACILITATION, FINANCE, LEADERSHIP
OVER 12 CUMULATIVE YEARS OF EXPERIENCE
(S.E.E.D) 3.4 Million Grant- Grant Facilitator and Supervisor of Afterschool Program (4 years)
Teacher's Assistant- Saluda, SC (Grades 3-5; 3 years)
Loan officer- CitiFinancial (One Main) - (3 years)
Lead Educator- Sunshine House – (Grades 3-5; 2 years)
Supervisor & Girl Club – (1 year)
TRANSFERRABLE SKILLS
Sales; Customer Service; Communication; Inventory; Management
Administration; Management; Finance
Teaching, Education, Planning, Organizing, Communication; Inventory Management
Manufacturing; Leadership Finance
Grant Administration Program/Curriculum facilitation, development, and organization; Leadership, Planning, Organizing, Management; High Performance Work Teams
Program/ facilitation, organization; Leadership, Management.
Sales; Customer Service Administration; Management; Teaching/Education; Finance
Customer Service; Communications; Time Management; Inventory Management
Supervision, Customer Service, Health Care, Communication, Relationship
REFERENCES UPON REQUEST
Organization; Time Management Managing the
MPS and Responding to Change
Sales, Customer Service, Analysis, Inventory,
Management Capacity Management
Analysis, Inventory, Management Executing MPC
Plans Flow Process SFC
Leadership, Education, Teaching, Education,
Planning, Organizing, Communication; Program
Management
CDL facilitation, consultation, and assistance
Business Start-up organization, planning,
development, and program facilitation
Finance, Sales, Customer Service,
Communications; Program Management
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