Billing Analyst Customer Service

Eileen Grier

**********@*****.*** Cell: 302-***-****

linkedin.com/in/eileen-grier

SUMMARY:

Spanish bilingual professional, leading by example. Innovative mindset, driven to continually improve processes. Proficient in B2B collections, with advertising, media, agencies and direct customers. High achieving and goal oriented. Exemplary ethics, trustworthy and collaborating, while fostering sound professional relationships. Attention to controls and oversight. Critical thinker and intentional listener; resulting in dissemination of accurate information within all levels of an organization. Highly proficient in verbal and written communication skills. Resourceful and organized. Self-motivated while gleaning from team best practices. Excellent prioritization, time management and flexibility. Self-starter able to work well independently as well as part of a team. Keen attention to detail. Computer skills include: Microsoft 2013 - Word, Excel, Outlook, PowerPoint; SAP, High Radius, Social Media, Internet; and Employer based software. Committed, high quality client service provider.

EMPLOYMENT:

Solenis LLC, Wilmington DE

2018-Present

Senior Credit & Collections Specialist, Credit Department

Key Achievements

Pivotal member of the credit control team to achieve record-breaking collections in 2021 and 2022

Exceeded personal goal of 93% current accounts receivable portfolio

Integral member of a departmental restructure for maximum results

Trained international teammates

Key Activities:

Successfully oversee the monthly credit and collection of a $40M+ global Accounts Receivable portfolio

Account management and personalized client service provider

Perform month end closing procedures including audits, reconciliations and journal entries

Point of contact for external and internal entities such as corporate, team and product management, treasury and international affiliates

Monitor and report past due receivables to leadership teams and commercial sales

Work closely with customers, Customer Service, Sales and management to maintain positive outcomes on a daily basis

Perform complex collections process while utilizing various payment portals

Assist with researching and allocating unapplied cash

Utilize various software packages to monitor client balances and run aging reports, Excel, SAP, High Radius

Financial statement preparation on a regular basis to ensure timely payment

Evaluate credit worthiness with management for new and existing customers

Ensure a timely and accurate accounting close process for A/R, billing and collections

Adhere to achievement-based metrics and quality standards established by management

Demonstrate positive, cooperative behavior in an executive corporate environment

Resolve internal and external customer non-payment issues, invoice discrepancies and customer payments outside of approved terms

Provide aging debt commentary on a monthly basis to the Credit Control Manager, Finance Director and Commercial Sales

Perform investigative work to problem solve and provide positive outcomes for both customers and organization alike

Conde Nast Media & Publications, Wilmington DE

1998 – 2018

Associate Manager, Client Services Department

Successfully managed the monthly collection of a $60M advertising/media AR portfolio

Worked closely with agencies, advertisers, brands and direct customers

Worked with internal and external personnel in General Accounting, Cash Applications, clients and bank to ensure prompt resolution of outstanding balances

Resolved discrepancies as needed for accurate account reconciliation

Assisted with researching and allocating unapplied cash

Ensured compliance standards were met for auditing purposes by analyzing and compiling essential data and necessary documentation

Achievement - Reduced DSO to 45-60 days versus 90-120 by identifying payment delays and client needs resulting in faster payment cycle

Senior Billing Analyst, Billing Department

Responsible for checking the accuracy of two Billing Analyst’s work

Assisted Billing Manager in monthly audits and counter checks

Ensured timely billings and account maintenance for high revenue corporate accounts

Achievement- Streamlined EOM process by creating an excel sheet for final review process resulting in less discrepancies

Billing Analyst, Billing Department

Responsible for the accurate entry of advertising space in high profile consumer magazines

Verified the accuracy of all documents to ensure proper billing and prompt payment

• Maintained contracts and reviewed monthly while adhering to corporate guidelines

Customer service liaison for Billing Department, Ad Sales Department and vendors

Achievement- Recognized by management as being set apart from peers and strong in customer/vendor relationship building

Analyst, Editorial Accounting

Concisely analyzed GQ and Gourmet magazines to correctly capture editorial costs

Reconciled editorial accounting parallel system to general ledger

Audited, approved and prepared magazine invoices for payment to vendors

Analyzed current year costs, compared to previous years to identify fluctuations

Achievement – Introduced EOM checks and balance system resulting in expedited reconciliation process

Junior Accountant, Cash Management & Banking

Allocated and wired funds to various Conde Nast Accounts

Accurately prepared and reconciled check register detailing daily transactions

Audited and issued company checksfor vendor and employee payments

Reviewed and processed employee expense reports for payments

Achievement – Identified revenue loss patterns and worked with senior management on finding safeguards and resolutions to reduce loss going forward

SKILLS:

• Financial Management Support

• Leadership

• Attention to detail

• Relationship builder

EDUCATION

Seward Park High School

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