Customer Service Salesforce Admin

Kamala Jyothi Maganti,

M.NO: +1-210-***-****), **23 Hamilton Wolfe Rd, SA, TX-78240. Email:*******************@*****.***

PROFESSIONAL SUMMARY

Around 4 plus years of experience in IT Industry in Salesforce.com CRM Platform and experience.

Strong Knowledge in Salesforce Administration and Customization,Data Validation,Sales,Marketing, Customer Service and Support Development team.

Hands on Working experience in Role Hierarchy, Custom Profiles, and public Groups creation and user management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Hands on experience in creating Custom Objects, Custom fields, Page layouts, custom Tabs, Reports and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Coordinated and transferred knowledge to the offshore team.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with levels of organization and individually as well

Experience in creating detailed process documentation and deployment process on issues for Future

Follow ups.

TECHNICAL PROFILE

CRM: Salesforce

Salesforce Technologies:Workflow &Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Languages/Scripting Languages: Transact SQL,C,C+,Java, HTML

Databases: SQL Server 2017,2019, MS Access

Business Intelligence tool: Power BI

Version Control Systems: GIT, GITHUB,CVS

Data Modeling: UML, MS Visio

Defect Tracking Tool: JIRA

Operating Systems: Windows 11,10.

PROFESSIONAL EXPERIENCE

Client: TMSfirst Austin TX, USA May 2018 to June 2022.

Role: Salesforce Admin

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer Service.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Perform Data Analysis and migrated data from SQL Server database to sales force.

Maintained and gave permissions to communicate templates based on Profiles.

Involved in Accounts Merging, maintaining Public Groups.

Created new custom objects, assigned fields, custom tabs, and custom reports.

Created the automated email alert generations, workflows for automated payroll routings.

Created BOL and Invoices for auditing purposes using salesforce application as an end user as per client requirements.

Responsible for building organization’s role hierarchy by adding the roles as per organization structure.

Responsible for performing the risk analysis and cost assessment for the project implementation.

Involved in creating delta analysis documents, data modeling document, business process and workflows of the organization with respect to salesforce.com platform implementation.

Responsible for Analyzing and interpreting customer contracts, rates, audit, invoice, payment information, and file overcharge claims performed using roles of Salesforce.com Administrator access.

Worked closely with prospects and clients to identify requirements for CRM based enterprise solutions.

Responsible for creating Queues, workflows rules and automate work to the users in Queue.

Hands on Experience on Automation tools like Process Builder and Flow Builder.

Education:

Master’s: Information Technology Project Management

Indiana Wesleyan University- Marion, Indiana 08-2022- Pursuing

Master’s: Computer Information Technology(CIT)

Central Connecticut State University- Connecticut 2017-2018

SIR CRR COLLEGE OF ENGINEERING, INDA 2013-2017

Bachelor of Engineering

Electronics and Communications Engineering.

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