ALEXIS ZIMMERMAN
Raleigh, NC *****
*********.****@*****.***
Certifications:
Home Health Aide 2015
Cardiopulmonary Resuscitation (CPR) 2015
Nursing Assistant State Certification 2015
Education
Job Corps Philadelphia Life Science Institute October 2014- October 2015 New Media Technology Charter High School Diploma September 2010-June 2014 Professional Experience:
Vanguard Firm Group
Financial Representative August 2022
• Assists investors with their questions about financial products and services
• Answers approximately 30-50 calls per day from clients who need help with their investments
• Use virtual technology to develop relationships and recommend the right funds for investors' needs
Home Depot
Customer Service/Home Décor Specialist May 2022-July 2022
• Assessed customers’ needs and provides assistance 2
• Maintained the in-stock condition of assigned areas, ensuring it was clean, and safe
• Provided information to customers about products and tools to sell an entire project
Winston Financial Services
Remote Customer Service Representative November 2021-January 2022
• Took inbound calls to assist members with their benefits enrollment
• Logged and updated all member information accurately
• Responded and assisted with any questions or concerns pertaining to client benefit information
• Provided customer service and adhered to member identify confidentiality
• Reviewed enrollment details with member and confirmed acceptance SuccessFuel
Remote B2B Outbound Sales Representative September 2020-November 2020
• Conducted outgoing calls to prospects to schedule high quality leads for sales
• Maintained and updated database of customers with complete information and emails
• Recorded outbound call history and prospects response in detail
• Emailed product literature and newsletters
Wellcare Healthcare Company
Outbound Agent/Caregap Coordinator February 2019-April 2020
• Scheduled doctor appointments for members
• Documented all actions taken regarding contact related to member
• Conducted telephonic outreach to members to support Quality Improvement, regulatory
• and contractual requirement
Highmark Health Care Company
Inbound/Outbound Agent September 2018-December 2018
• Booked appointments for clients
• Transferred calls to sales agents
• Consult plans and screen calls
3
Complete Health Care Agency
Home Health Aide October 2015-2018
• Assisted with activities of daily living
• Provided light housekeeping
• Attentive to mental health and emotional needs/wants
• Encouraged exercise and recreational activities for clients Greater Homecare Agency
Home Health Aide January 2016-September 2018
• Provide occupational therapy
• Assist with personal grooming
• Report client’s physical and behavioral changes efficiently SKILLS AND QUALITIES:
•Proficient in Five9
•Proficient in Microsoft Teams
• Proficient in Microsoft Excel
• Proficient in Microsoft Word
• Able to take vital signs
• Able to perform range of motion
• Able to operate Mechanical Lift
• Patience
• Responsibility
• Interpersonal Communication
• Empathetic with patients/customers
• Active Listening