ALEXIS ZIMMERMAN

Raleigh, NC *****

adto8r@r.postjobfree.com

215-***-****

Certifications:

Home Health Aide 2015

Cardiopulmonary Resuscitation (CPR) 2015

Nursing Assistant State Certification 2015

Education

Job Corps Philadelphia Life Science Institute October 2014- October 2015 New Media Technology Charter High School Diploma September 2010-June 2014 Professional Experience:

Vanguard Firm Group

Financial Representative August 2022

• Assists investors with their questions about financial products and services

• Answers approximately 30-50 calls per day from clients who need help with their investments

• Use virtual technology to develop relationships and recommend the right funds for investors' needs

Home Depot

Customer Service/Home Décor Specialist May 2022-July 2022

• Assessed customers’ needs and provides assistance 2

• Maintained the in-stock condition of assigned areas, ensuring it was clean, and safe

• Provided information to customers about products and tools to sell an entire project

Winston Financial Services

Remote Customer Service Representative November 2021-January 2022

• Took inbound calls to assist members with their benefits enrollment

• Logged and updated all member information accurately

• Responded and assisted with any questions or concerns pertaining to client benefit information

• Provided customer service and adhered to member identify confidentiality

• Reviewed enrollment details with member and confirmed acceptance SuccessFuel

Remote B2B Outbound Sales Representative September 2020-November 2020

• Conducted outgoing calls to prospects to schedule high quality leads for sales

• Maintained and updated database of customers with complete information and emails

• Recorded outbound call history and prospects response in detail

• Emailed product literature and newsletters

Wellcare Healthcare Company

Outbound Agent/Caregap Coordinator February 2019-April 2020

• Scheduled doctor appointments for members

• Documented all actions taken regarding contact related to member

• Conducted telephonic outreach to members to support Quality Improvement, regulatory

• and contractual requirement

Highmark Health Care Company

Inbound/Outbound Agent September 2018-December 2018

• Booked appointments for clients

• Transferred calls to sales agents

• Consult plans and screen calls

3

Complete Health Care Agency

Home Health Aide October 2015-2018

• Assisted with activities of daily living

• Provided light housekeeping

• Attentive to mental health and emotional needs/wants

• Encouraged exercise and recreational activities for clients Greater Homecare Agency

Home Health Aide January 2016-September 2018

• Provide occupational therapy

• Assist with personal grooming

• Report client’s physical and behavioral changes efficiently SKILLS AND QUALITIES:

•Proficient in Five9

•Proficient in Microsoft Teams

• Proficient in Microsoft Excel

• Proficient in Microsoft Word

• Able to take vital signs

• Able to perform range of motion

• Able to operate Mechanical Lift

• Patience

• Responsibility

• Interpersonal Communication

• Empathetic with patients/customers

• Active Listening

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