Marcus A. Wright 301-***-****

adto8b@r.postjobfree.com

EXPERIENCE

Help Desk Technician (Part Time Remote)- Advanced IT Solutions, Alexandria VA

December 2021 - Current

Provide daily technical support for email, network connectivity, peripheral equipment, and system maintenance. Collaborate with external support to ensure 100% problem resolution. Manage multiple networking protocols, installed routers, and configured IP addresses. Resolved technical problems with LAN, WAN, and other systems; Create helpdesk documentation with SOP’s on problem solving techniques. Administer user rights, memberships, and access in Active Directory. Provide end user support on user-accounts using Active Directory to troubleshoot and reset passwords.

Certified Debt Specialist (Remote) – Beyond Finance June 2020 - Present

Engage prospective consumers who have requested information regarding debt consolidation options. Assess the client's financial situation and provide a tailored debt consolidation option. Provide impeccable service and help our clients achieve their financial goals. Quickly build rapport and establish trust with prospective clients. Ensure all sales transactions adhere to compliance standards. Continuously support and contribute to our energetic team of business development.

File Room Clerk/O ce Administrator (Part Time) - WFH May 2017 – Present

Assist the Director of Operations with scanning all documentation into new EMR systems on an as needed basis. This process consists of scanning hundreds of active cases into the system daily. Properly handled data containing PII to ensure confidentiality was maintained. Also responsible for documentation retention and storage strategies to prevent damage from occurring. Serve as both backup and lead for submitting all billing sheets to our finance department. Provided senior level administrative support to our office supervisors daily. Customer Service Specialist – Verizon Wireless – TeleSales September 2020 – January 2022

Responsible for troubleshooting and identifying customer needs to increase company sales and customer’s experience. Report technical issues to our internal database for future reference. Researched new products to gain further knowledge of features and functionalities. Assist customers both in person, over the phone and remotely. Trained junior customer support representatives quarterly. Customer Service Specialist – Verizon Wireless – WFH August 2020 – September 2020

Resolve device issues using troubleshooting techniques and providing clear and concise information. Help drive sales by offering products and services that will improve the customer’s wireless experience. Review account information and answer questions about billing or services. Attend weekly training for product and software being released.

EDUCATION

Train Ace Computer

Institute, Greenbelt, MD

(October 2018)

Gwynn Park High

School

(Diploma May 2015)

Skills

Proficient in Microsoft Office 365

Suites, Windows 7/10/11, Mac,

Active Directory, LAN/WAN,

TCP/IP, GPO, Remedy Ticketing,

Network Device Management,

MDM, Security Policies, Threat

detection, UNIX, Cisco VPN

management, Access Control,

Certifications

CompTIA Security+ CE 601

February 2022

CompTIA A+

CompTIA Net+

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