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Customer Service Quality Manager

Location:
Hampton, GA
Salary:
$20 hourly
Posted:
November 25, 2022

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Resume:

ANGELA D. MITCHELL

*** ********* ****

Hampton, GA 30228

Mobile 678-***-****

************@*****.***

WORK EXPERIENCE

Shippers Warehouse/Frito Lay Aug.2014-Present

Operations/Safety/Quality Manager

Train on monthly safety topics and maintaining a safe environment for over 300 employees.

Ensure all quality practices are being met and followed

Train employees on the quality standards for Frito

Manage over 300 employees on a daily basis

Complete weekly payroll

Manage sanitation and warehouse team to ensure the warehouse meets AIB standards

Process invoices for the operation to make sure all vendors are paid

Work with Frito to meet all their shipping and receiving needs.

Office and Inventory Control Manager

Manage and oversee the office

Manage the inventory team in the warehouse

Plan business proposal projects

Plan production

Manage the office

Trouble Shooting

Trainer

Process various reports for the Facility Manager

Order trucks and product for the proposals

Work with Frito Lay to make sure the stores receive their BPs (Business Proposals)

Receive and Ship out trucks for Frito Lay

Scheduling and Billing

Ship Exports to Puerto Rico for Frito Lay

Sheriff Service Clerk March 09-Aug 14

Classification Clerk –Intake Specialist-Clayton County Sheriff Office –Jonesboro GA

Classify Inmates

Compute Sentences for inmates

Update Court paperwork on inmates

Book adult inmates for alleged violations occurring local, city, and statewide

Coordinate and process legal/official judicial court documents

Coordinate and process bond documents

Lead Pre K Teacher Aug.08-March 09

GA State Pre K Program-Eagles Landing P.R.E.P-Stockbridge GA

Develop and implement lesson plan

Coordinate development of Individual Education Plans (IEP)

Coordinate and provide instruction for Bright from the Start Curriculum

Taught four year old students

Lead Customer Service Coordinator March 95-April 08

Team Leader Customer Service-Saddle Creek Corporation-Atlanta GA

Effective verbal and written communication

Exceptional customer service

Maintain and monitor logistics

Coordinate order processing, inventory levels, shipping schedules, and billing

Develop and implement procedures for processing export orders

Coordinate and monitor performance of inbound/outbound order processing

Inventory control clerk

Overage and shortage and damage clerk

Compliance of national and international standards to retain ISO certifications

Learned and taught SAP to new employees in various Saddle Creek Locations

Worked on various warehouse management systems

SKILLS

Project Management, Business Analysts, Pay rolling, Billing, Trainer, Project Manager, Excellent Customer Service Skills, 18,000 KPH/55 Wpm, Computer Savvy, OHSA 10, AIB,

WMS, AS 4000, Nulogy, and Educator

EDUCATION

Strayer University – Morrow, GA Sept. 06 – December 08

Master of Science in Business Administration

GPA 3.84

Strayer University – Marietta, GA Jan.05-May 06

Master of Arts in Education

GPA 3.65

Devry University – Alpharetta, GA March 02-Oct. 04

Bachelor of Science in Technical Management

Mississippi County Community College Aug. 90- May 92

Associate of Arts in Office Technology



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