Personal Assistant Customer Service
Resume:
Houston, TX *****
*****.*****@*****.***
Leticia Garza
**/****-**/**** ***** LLC Houston, Texas
Plumbing Department Supervisor
Position Purpose:
Department Supervisors train, coach and develop associates in each department to ensure
customers receive excellent service and can easily find the merchandise they need. In addition they
provide valuable input into merchandising decisions to the Store Management Team and Operations
Team. Department Supervisors have strong product knowledge and the ability to lead and develop
others. Specific store departments may include Building Materials, Décor, Electrical, Flooring,
Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales,
Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.
Major Tasks, Responsibilities & Key Accountabilities
Overseeing the daily activities of hourly associates on the Sales
Floor, Front End, Freight, Delivery or Stocking departments.
Develop and assist in the training, mentoring, and coaching employees.
Manage associate performance and ensures adequate department coverage through influencing scheduling.
Conducts activities appropriate for specific department including, but not limited to,
ensuring merchandise is stocked, tracking and reporting relevant metrics, and
monitoring project activity.
Maintains a safe and secure work environment by
conducting daily safety reviews, noting hazards, keeping store areas clean and
organized, securing doors and gates, and monitoring for potential theft or security
risks.
Also responsible for providing superior customer service by assisting
customers in locating, selecting, demonstrating, and loading merchandise.
07/2012-07/2014 Home Depot U.S.A Inc. Baytown, Texas
Plumbing Department Supervisor
Position Purpose:
Department Supervisors train, coach and develop associates in each department to ensure
customers receive excellent service and can easily find the merchandise they need. In addition they
provide valuable input into merchandising decisions to the Store Management Team and Operations
Team. Department Supervisors have strong product knowledge and the ability to lead and develop
others. Specific store departments may include Building Materials, Décor, Electrical, Flooring,
Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales,
Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.
Major Tasks, Responsibilities & Key Accountabilities:
Supervise the work activities of Associates within his/her area
Communicate store objectives to Associates using the appropriate programs and tools
Train and develop Associates within the work team, through the management of training calendar
and curriculum
Engage in coaching for the development of Associates
Participate in the interview process for hiring of new Associates and partner with store
management on recommendations
Provide input into appropriate discipline decisions related to Associates
Provide input to the Associates on performance appraisals and make recommendations on
promotion of associates in his/her area
Accountable for direct supervision of the work activities of subordinates, which requires planning,
monitoring and review of work
Direct supervision of a shift or the coordination of multiple work groups
07/2008-08/2011 Mr. Chester Joe Bullard Sr. Alvin, TX
Home Health Care Assistant / Personal Assistant
Major Tasks, Responsibilities & Key Accountabilities:
Provided Mr. Bullard with assistance in the daily duties concerning his medical condition.
Dispensed medication and wound care daily.
Ensured all physician and procedures appointments were made and attended by transporting patient.
07/2007-07/2008 St, Joseph Medical Center Houston, TX
Scheduler
Schedule diagnostic outpatient procedure/tests for ancillary departments in
an efficient, accurate and professional manner.
Notifies and work with ancillary departments staff in the effort to efficiently handle stats and walk ins.
Ensures all physician orders are complete and accounted for.
Obtain patient insurance information and document the scheduling system accordingly.
Assures all needed documentation is available at time of visit.
Works with patients, physicians and their office staff and ancillary department in an effort
to schedule patients to me
Must be eighteen years of age or older
Must be legally permitted to work in the United States
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
Additional Qualifications:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Requires the ability to move around the store and maneuver
merchandise when necessary
Responding to public address system announcements
- Requires listening for customer service calls, personal pages and general information announcements
Walking and Standing
- Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC
labels
- Requires recognizing, identifying and using merchandise and
necessary reports
2+ years Retail Sales or Trade experience
2+ years Customer Service experience
Knowledge, Skills, Abilities and Competencies:
Quality Service: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
Product Knowledge: Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Solutions: Seeks to fully understand the customers needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer s need is met
Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot
Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project
Selling Skills - Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers concerns; executes Good, Better, Best strategy
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