Customer Service General Manager

Eric Zimmerly

***** ***** *** ******* ***** ***

San Antonio, TX 78258

Phone 210-***-****

Email *************@*****.***

SUMMARY

Success has been paramount in my every endeavor. I have built, owned and operated over 160 retail wireless locations across the country throughout my career. I plan to further succeed, partnering with a company that offers a challenge and potential for growth.

WORK HISTORY

2009-2017 President (Multi-Site), EZ Wireless Solutions

Owns and operates Cricket Wireless and Bark Mobile retail locations.

Developed and implemented all of the sales/marketing strategies utilized by our multi-unit, multi-state (NC, MA, CT, MN, & TX) retail stores.

Managed all systems for the enterprise regarding operations, sales and accounting.

Evaluates performance for managers and employees throughout the organization to ensure employee’s actions are consistent with company policy.

Develops and monitors annual and monthly budgets to ensure profitability.

Managed all construction, build-out and merchandising of all new locations.

Acquired and sold locations to maximize profitability and expenses.

2006-2010 President/Owner (Multi-Site), EZ Wireless Solutions

Owns and operates the country’s largest distributor of Pocket Wireless phones and services.

Developed and implemented all of the sales/marketing strategies utilized by our multi-unit, multi-state (MA, CT,& TX) retail stores.

Created all systems for the enterprise regarding operations, sales and accounting.

Evaluates performance for managers and employees throughout the organization to ensure employee’s actions are consistent with company policy.

Develops and monitors annual and monthly budgets to ensure profitability.

2004-2008 Branch Manager (Multi-Site), TruGreen-Chemlawn San Antonio

Manages and operates a full-service lawn care company for a Fortune 500 corporation. Responsibilities including:

Coordinates warehousing, production, and sales in accordance with policies and procedures.

Directs the development and implementation of all sales/marketing strategies utilized by the branch.

Oversees branch office functions including phone service standards, clerical services, and collections.

Develops plans for the efficient use of materials, equipment and employees.

Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.

Prepares annual budget, foecasts, and monthly projections.

Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Evaluates quality of service provided to customers and develops procedures to minimize customer complaints.

Prepares regional and corporate reports.

Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.

2002-2004 General Manager, Ruminator Books, Inc. (Formerly Hungry Mind Books)

Redeveloped all operations, sales, and marketing initiatives for 30-year-old book sales, review magazine, and book press. Decreased operating expenses while improving profitability through improved marketing and sales. Reorganized staffing and developed new positions to increase productivity and flow of work. Modernized current practices to recreate a business that will be able to compete in the current and new economy.

Reduced total operating expenses by twenty-three percent.

Reduced total cost of goods by twelve percent.

Increased marketing exposure while reducing marketing expenses by eighteen percent.

Spearheaded the first Minnesota bookstore and magazine to become community owned by offering shares of stock for sale.

Modernized accounting and POS systems to optimize flow goods, accuracy and employee efficiency. Implemented web systems where allowable.

Redesigned shipping, receiving, and product movement by implementing principles of the Kaizen methods of manufacturing and production.

2002-2002 Area Project Manager, Kemteck, Inc.

Devising and implementing all marketing and sales efforts for a web site development and e-commerce solutions company. Duties including sales force management, sales generation, marketing, and full service project development. Specialized in large group presentations, trade shows and occupational training.

2000-2002 General Manager, Goodwill Easter Seals Inc., Apple Valley

Managed and operated a full service retail, program services location. Duties including human resource management, personnel management, payroll duties, accounting, training, management team development, employee development, volunteer coordination, sales and production analysis, sales trends, merchandising, facilities management, and various decision-making responsibilities.

This position is responsible for maximizing sales and revenues by supervising overall store operations within organizational guidelines, providing quality customer service and community relations and supporting the Goodwill/Easter Seal mission.

Presents a positive market-wide image of Goodwill stores demonstrating we have value priced products merchandised in a friendly, clean and easy to shop environment.

Accountable for achieving sales through excellent customer service and merchandise presentation.

Ensures store presents a well-stocked, clean, signed shopping environment where customers feel welcomed.

Responsible for achieving net revenues through the ongoing evaluation and management of sales and expense control.

Creates an environment where timely information flows to the entire team.

Identifies, trains and develops employees to maximize potential to achieve the financial and service objectives of the organization.

Partners with Program Services to provide quality-training sites for participants working towards a goal of job placement.

1999-2001 Proprietor, Ezact Websites

Own and operates a full service website development and design company. Specializing in animated websites and Spanish language alternative sites.

1999-2000 Brand Central Management, Sears Roebuck & Co.

Managed and facilitated the needs of a professional sales force. Generated sales increases in a high volume situation. Supervised scheduling and training, for new and current sale personnel. Implemented and changed merchandising techniques to increase sales and efficiency.

1998-1999 Merchandise Coordinator, Remodel Division, Sears Roebuck & Co.

Executed a new merchandise design for a new floor design, at several retailing locations. Formatted and researched new product display designs, and electrical specifications for specific merchandise. Supervised a large crew of temporary personnel, specializing in different tasks. Verified proper construction procedures and specifications.

1998-1998 Sales, Sears Roebuck & Co.

Assisted customers in the decision making process. Fine-tuned basic and professional selling techniques. Trained new associates in procedure and techniques, to improve there over all sales ability.

Other Abilities: Fluent in Spanish

EDUCATION

1995-1998 Bachelors Degree, Marketing, University of Texas at El Paso

1992.1995High School Diploma, Van Horn High School

General Lines Agent Insurance License(Texas)

Property and Casualty

Life, Accident, and Health

Six Sigma Green Belt

Kaizen Instructor Certified

Forklift Instructor

Commercial Applicator License(Pesticide)

Contact this candidate