Customer Service Front Desk
Resume:
Tatianna Cawley
* ***** *** + Management
Dallas, TX 75201
************@*****.***
Experienced and Self motivated
Bringing my work ethic and proven track record of working in collaboration with team members and upper management. I have achieved on all levels of customer service while staying open to continuing ongoing training to level up skills needed for all career opportunities that come my way. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSA - Customer Service Associate
Exela Technologies @AT&T Corp - Dallas, TX
July 2019 to December 2022
100 percent Professional Customer Service for internal Mail Center for Downtown Dallas AT&T Corp employees. multiple phone line incoming calls outgoing . UPS,USPS,FED EX,FED EX GROUND and outside guest venders .Word Perfect ‘ Excel, work very well with upper management as well as office team.. . Fast polite well organized office front. Able to multitask to the 3rd power.* Internal recommendations opon request
• Managed customer accounts
• Conducted customer service surveys
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Provided assistance to clients
• Assisted customers in person
• Scheduled reservations for customers
• Confirmed payments, refunds, etc.
Front Line Cashier/ Server
Aramark @AT&T Corp - Dallas, TX
August 2017 to February 2018
Available for all shifts
Able to multitask in numerous depts to assist with high volume lunch service for internal AT&T employees and vendor events.
Properly label items for freeze storage / inventory. Clean and safety knowledge habits maintained following OSHA Regulations. Chef Assistant
House of Blues Dallas - Dallas, TX
February 2014 to January 2017
Sautee station( Music Hall) Catering Prep for Catering Chef and Club food for Foundation for up to 1500 customers at a time
Caregiver/2nd shift Lead Aid
Monticello West Retirement Community - Dallas, TX
September 2009 to January 2013
Night Shift Caregiver non skilled 17 Alzheimer care residents Hospice assistance Med Aid Assistance Laundry Care duties
Animal Care duties Accurate charting and communication with LVN team members and Director. HIPAA Law educated
OSHA regulations educated
Bakery Chef Assistant
Aramark@Columbia Union College - Takoma Park, MD
August 2006 to September 2008
Prepare Bakery Goods for Catering Service and Breakfast Lunch Dinner for 250 Student and Faculty and Staff and Guest
Multitasking in main kitchen with Sous Chef able to follow instructions the first time .self starter problem solver..OSHA
Regulations. Able to work well in a fast Bilingual /English environment. Education
Associate's degree in Nursing
Columbia Junior College - Takoma Park, MD
September 2004 to July 2007
CNA in Geriactric
Allied School of Health - Silver Spring, MD
March 2001 to July 2001
High School Diploma
Wheaton High School - Wheaton, MD
Thomas Edison Career Center
Skills
• Customer Service (10+ years)
• CSR (7 years)
• Call Center (5 years)
• Customer Care (10+ years)
• Bilingual (3 years)
• Front Desk (3 years)
• Culinary (8 years)
• English (10+ years)
• Alzheimer's Care (5 years)
• Caregiving (5 years)
• Food Preparation (9 years)
• Dementia Care (4 years)
• Retail sales (5 years)
• Microsoft Office (7 years)
• Sales (4 years)
• Typing (9 years)
• 4G/LTE (6 years)
• Home care
• Cleaning (5 years)
• Computer skills (8 years)
• Restaurant experience
• Supervising experience (3 years)
• Food service (6 years)
• Nursing (7 years)
• Software troubleshooting (5 years)
• Microsoft SQL Server (4 years)
• Telephony (5 years)
• Leadership (3 years)
• Guest services (7 years)
• Catering (6 years)
• Time management (7 years)
• Communication skills (8 years)
Certifications and Licenses
TX Food Handler
November 2018 to November 2021
Driver's License
First Aid Certification
Food Handler Certification
Assessments
Retail customer service — Familiar
September 2021
Comprehending and responding to retail customer needs Full results: Familiar
Sales skills — Completed
October 2021
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Completed
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Self Starter,
able to handle small and large task.
18 years of solid Customer Service
OSHA Regulations trained.
POS skilled. .
Able to work in and fast pace setting or office community . Able to complete task fast and accurate .Able to work on large projects within time frame . Able to work with, be trained and or mentored by upper management and coworkers.
Contact this candidate