Security Officer Armed

*

Nadine Brown

Concord, NC

240-***-****

********@*****.***

OBJECTIVE

To obtain a position as a Security Officer

RELATED EXPERIENCE

Wackenhut Security, Washington, DC

Armed Security Officer

5/2004 – June 2006

I was responsible for sitting outside in a booth, ensuring everyone that entered the Nebraska Avenue Complex had the proper credentials.

Frontier Security

Armed Security Officer

8/2008 – 9/2009

I was responsible for sitting inside of various buildings, of the Washington Navy Yard, ensuring everyone that entered had the appropriate badge, otherwise a point of contact was responsible for signing them into the facility. OTHER EXPERIENCE

State Farm Auto ECTA Adjuster, EA Renfroe (temporary, remote position) 2/3/2022 - 4/11/2022

Processed claims for Auto ECTA division. Duties included:

Contacting the insured to obtain an initial account of the accident/incident pertaining to their vehicle

Documenting the claim file, establishing liability, and facilitating vehicle repair by

Paying claims to insureds, other insureds, or vendors

Answering incoming calls and listening attentively to insureds while thoroughly documenting the claim file.

Allstate Property Desk Adjuster, Pilot Catastrophe, Mobile, AL 09/06/2021 – 12/2/2021

Investigated property loss claims associated with Hurricane Ida while fulfilling various duties of the claims process. Duties included:

Using programs such as NextGen, Xactimate, Excel, and Claims Processing Tool to oversee the claims process from initial contact to closing.

Analyzing contents to determine if they were affected by the loss.

Evaluating policies to determine coverage.

Educating insureds to facilitate decision-making pertaining to their coverage needs.

Cultivated and maintained genuine client relationships, facilitating a harmonious experience between client satisfaction and the claims process.

Wrote narratives and loss reports.

Collaborating with housing contractors to facilitate additional living expenses (ALE). 2

Tracking claim process for compliance, including researching prior losses.

Collaborating with team members as we reviewed estimates to ensure adherence to carrier guidelines. Program Analyst/FOIA Manager, Defense Health Agency, Falls Church, VA 22042 10/1988 – 09/2019

My duties consisted of managing the Freedom of Information Act (FOIA) and Privacy Act (PA) request program as the DHA FOIA Manager. I held a Secret Clearance. Requirements for this position included

Answering phones, directing visitors to the appropriate area, completing final reports, leading conferences in my designated area

Exercising supervisory authority in assignments, trainings, and selections

Applying knowledge of Health Insurance Portability and Accountability Act (HIPAA) Compliance responsibilities and the regulatory requirements

Supporting protection of confidentiality, integrity, and available threats against protected health information (PHI)

EDUCATION

James Monroe High School, Fredericksburg, VA; Graduated 1981 American University, Washington, D.C.; ABA Paralegal Certificate, 2001 Southeastern University, Washington, D.C.; Accounting, 2003 Strayer University, Suitland, Maryland, BBA 2015

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