Service Representative Customer
Resume:
Name: Bibi Zaleena Mohamed
Address: *** ****** **** ********, **, 11208
Phone: 347-***-****
Email: **************@*****.***
OBJECTIVE:
Secure a responsible career opportunity to fully utilize my training and skills, while making a
significant contribution to the success of the company.
SKILLS:
-Microsoft Word/Excel/Presentation
-Strong Problem solving skills and Multi-tasking
-Self-starter organized and can work independently
-Exceptional ability to understand verbal and written instructions
-Time Management and work very well under pressure
-Ability of operating specialized technical equipment (Includes photocopy machine and other
office supplies.)
EXPERIENCES:
Shift Lead at Walgreens Pharmacy 12/2019 to current
- Trained new team members in cash register operation, stock procedures and customer service.
- Generated reports to assess performance and make adjustments.
- Increased customer base and market share by promoting product through diverse channels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted efficiency through employee training, coaching and creating
work Schedules and assignments.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Insurance Clerk at Nafico & Nalico Insurance 10/2017-11/2018
- Collaborated with fellow team members to manage large volume of claims.
- Complied with confidentiality regulations in handling customer information.
- Verified policy holder data, including age, contact number and physical address.
- Handled billing related activities focused on medical specialties and documentation review.
Customer Service Representative at Qualfon Inc. (Uber) 06/2015 to 09/2017
- Informed customers about billing procedures, processed payments and provided payment
option setup
Assistance.
- Created and implemented process improvements to reduce workloads and bolster callback
efficiency.
- Evaluated customer account information to assess current issues and determine potential
solutions.
- Asked probing questions to determine service needs and accurately input information into
electronic
Systems.
- Consulted with customers to determine best methods to resolve service and billing issues
EDUCATIONS
Bachelor of Science- Healthcare Policy and Management Expected 05/2024
Associate in Science - Health Science GPA 3.7 05/2022
New York City College of Technology
High School Diploma-Business Management 07/2015
Cummings Lodge Secondary
Certificate: Information Technology 03/2014
Industrial Art Vocational Training
Term Honors: Dean's list
REFERENCE:
Walgreen Pharmacy
Store Manager
Larry Whitman
Contact this candidate