Sales Associate Customer Service
Resume:
Elizabeth Lorraine Revak
Sierra Vista, AZ *****
*********@*****.***
SUMMARY OF QUALIFICATIONS
Over 10 years of Customer Service experience
Demonstrated courteous interactions to build customer report
Extremely patient and knowledgeable
Work well independently and as a team member
Committed to personal growth and learning new skills PROFESSIONAL EXPERIENCE
Customer Service
Provided detailed information to customers by telephone or in person
Accurately answered requests and questions, and followed up on details as needed
Delivered clear and concise information regarding services and procedures
Determined charges for services requested, collected deposits or payments, or arranged for billing
Resolved complaints by exchanging merchandise, refunding money, or adjusting bills
Checked to ensure that appropriate changes were made to resolve customers' problems
Kept records of customer interactions or transactions, as well as actions taken
Completed contract forms, change of address records, or service discontinuance orders
Referred unresolved customer grievances to designated departments for further investigation
Researched and recommended improvements in methods and procedures to prevent future problems Retail Sales
Greeted customers and determined what was wanted or needed, and helped locate or obtain items
Computed sales prices, totaled purchases, and received and processed cash or electronic payments
Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Maintain knowledge regarding the store and its merchandise andof current sales and promotions, policies regarding payment and exchanges, and security practices
Described merchandise and explained use, operation, and care of merchandise to customers
Inventoied stock and requisition new stockTicketed, arrange, and display merchandise to promote sales
Placed special orders, attempted to find desired items, exchanged merchandise and accepted returns
Watched for and recognized security risks and thefts and how to prevent or handle these situations
Maintained facility in sanitary and safe condition WORK HISTORY
Dollar Tree Sierra Vista, AZ 03/2018 - Present
Sales Associate
Marshalls Sierra Vista, AZ 12/2017 – 02/2018
Sales Associate
Private Home Healthcare Sierra Vista, AZ 05/2015 – 12/2017 Caregiver
Ameerican Southwest Credit Union Sierra Vista, AZ 12/2014 – 05/2015 Accounting Clerk
Service First Realty Sierra Vista, AZ 03/2011 – 11/2013 Realtor
EDUCATION
Truckee Meadows Community College Reno, NV 2001
Asociates of Arts in General Studies
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