Data Entry Customer Service
Resume:
Mteuka Munthali
***** ********** *** ************, ** 20879
*************@*******.***
Accounting Professional experienced in computing, classifying, and recording numerical data to maintain financial records that are accurate and complete. Performed several routine calculations, payment posting, and the verification of financial data to maintain up to date financial records. Periodically checked and analyzed the accuracy of figures, calculations, and postings in the general ledger and other accounting software that were recorded by other workers. Identify and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
Work Experience
Accounts Receivable and Collections Lead
Corporate Health Resources (CHR) – Rockville, MD
May 2021 – Current
Handling the tracking of payments to clients and/or vendors
Maintain accurate credit and collection files
Updating aging report for management
Inputting invoices and their correlating documentation.
Conduct collection calls to clients to collect accounts receivables
Assisting the manager to provide resolution for all collection and manage large amount of data for invoices thru Sage Intacct
Coordination with team members in billing related discrepancies
Maintaining compliance of company policies and procedures
Account statement generation
Reconciliation of customer accounts
Customer account statement generation
Processing biweekly and monthly customer billing thru CHESS billing system
Credit card payment processing
Senior Credit and Collections Analyst II
COMSCORE INC - Reston, VA
December 2015 to March 2021
Provide recommendation and coordinate with other departments to recommend enhancements to collection processes
Determine required payment dates and coordinate with project managers to resolve all collection issues and reconcile all unapplied cash accounts
Assist manager to provide resolution for all collection and manage large amount of data for invoices thru Softrax, Salesforce and NetSuite
Minimize bad debt risk, maximize accounts receivable collections
Conduct collection calls to clients to collect accounts receivables
Maintain accurate credit and collection files
Maintain electronic collect notes for each customer account in GetPaid
Coordinate with team members to resolve all credit issues and manage large amount of data and ensure compliance to all contracts
Negotiate payment plans with customers
Work closely with internal billing, sales, and cash applications teams
Work with third party collection agency
Contract review and authorization
Ensure that cash receipts are applied correctly to customer’s account
Formulating desktop processes and procedures
Processing D&B credit checks on potential new customers
Workday accounting software testing and implementation
Contractor
Accounts Receivable/Student Billing/Collections Coordinator
WASHINGTON INTERNATIONAL SCHOOL - Washington, DC
August 2015 to November 2015
Checked figures, postings, and documents for correct entry, mathematical accuracy, and correct company codes
Correctly recording enrollment agreements, auxiliary program revenue, financial aid, direct debit, miscellaneous cash receipts and payments received by check, credit card or ACH/EFT wire transfer payments
Customer service calls regarding collection issues, process student refunds, processed and reviewed student account adjustments, resolved discrepancies and tuition short payments
Prepare monthly billings and application of payments received and appropriately approved credits to student accounts
Manage all processes for Miscellaneous Cash Receipts, prepare bank deposits
Operated accounting software, a working knowledge with Blackbaud/Financial Edge
Monthly statement generation and student account reconciliations
Worked with CFO, controller and attorneys on complex and sensitive collection accounts
Revenue recognition on student account contracts
Conducted daily student account billing, invoicing, write-offs and credit memo processing
Revenue Integrity Operations Specialist II
RACKSPACE HOSTING - San Antonio, TX
January 2011 to July 2015
Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies and state/federal
regulations.
Operated accounting systems with Oracle, Salesforce, Raptor and Core accounting software to record, store, and analyze information
Classified, recorded, and summarized numerical and financial data to compile and maintain financial records, using journals and ledgers or computers
Reconciled and reported discrepancies found in contracts, customer records and daily billing
Accessed financial information to answer general questions as well as those related to specific accounts
Checked figures, postings, documents for correct entry, mathematical accuracy & correct company codes
Contract review and processing
Conducted daily account billing, invoicing, and credit memo processing
Processed international contracts, international tax credits, and renewal agreements
Process monthly general ledger month-end closing procedures
Performed financial calculations, such as amounts due, balances, credit memos and discounts
Conducted the implementation of SOX policies and procedures and product audits
Revenue recognition of customer contracts
Accounts Receivable and Collections Manager
NATIONAL ASSOCIATES, INC - Washington, DC
February 2008 to December 2010
Monitored and processed all daily accounts receivable postings through Electronic Funds Transfer (EFT), lockbox, ACH and credit card payments
Reported discrepancies found in recorded entries in the accounting software
Processed Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
Reconciled and updated Ultra staff, ABD database and excel files with daily activity and balance accounts payable cash requirements reports
Supervised colleagues in the collection processes of delinquent accounts, customer service calls and emails regarding collection issues, processed customer refunds, reviewed account adjustments, resolved client discrepancies and issues with insufficient funds on contracts
Matched contracts with invoices, and record the necessary information
Reconciled government statements and contracts to make sure that funding was still available
Performed month-end processing, statement generation and periodic aging reports
Managed daily and monthly customer collections processes
Monthly general ledger reconciliation
Revenue recognition and reconciliation of all government contracts from DHHS
Accounts Receivable/Collections Senior Specialist
BERNAN ASSOCIATES - Lanham, MD
June 2001 to January 2008
Processed daily deposits of payments received via EFT, ACH, Lockbox check deposits, credit cards. Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established company procedures
Prepared bank deposits and cash receipts by compiling data from excel and Navision, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks
Updated Navision database and excel files with daily activity, and balance accounts payable reports
Reviewed vendor statements monthly to ensure that payments were processed
Reconciled customer account statements for a variety of NGO's, statutory organizations such as the United Nations, World Bank, IMF and the U.S. Govt. Printing Office
Updated general ledger files as needed
Contacted customers regarding collection issues, processed customer refunds, process, and reviewed account adjustments, resolved client discrepancies and short payments on invoices Accounts Payable Assistant
Calculated and prepared checks for utilities, taxes, and other payments
Performed personal bookkeeping services
Reconciled supplier statements and arranged weekly payment by Telegraphic Transfer
Reconciled records of bank transactions
Education
Master of Human Resource Management
Keller Graduate School of Management
Bachelor of Science in Technical Management & Human Resource Management in
DeVry University
Skills
D&B credit check, Workday software, Netsuite Database, Softrax, Oracle, Salesforce, Raptor, Navision, Microsoft office, Microsoft Excel, Data entry, Negotiation, Customer service, Sage Intacct, CHESS
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