Customer service

SR

SAMANTHA ROODS

adto53@r.postjobfree.com 931-***-**** Fort Campbell North, KY 42223

I currently work for the MWR on Fort Campbell Army installation and in doing so I am able to pass background checks and fingerprint checks. Personable Front End Cashier with 5 plus years of experience processing customer payments through various point of sale systems. Quick and accurate while balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. ID Verification

Display Setup

Product Upselling

Lotto Machine Operations

Cash Handling

Shipment Procedures

Cleaning and Sanitizing

Customer Transactions

Payment Processing

Verbal and Written Communication

Team Collaboration

Basic Mathematics

File and Record Keeping

Schedule and Calendar Management

Reception Assistance

Administrative Duties

MWR Aquatics Fort Campbell North, KY

Cashier Specialist

05/2021 - Current

Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.

Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.

Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.

Worked closely with front-end staff to assist customers. Processed payments for customers quickly and accurately to exceed productivity standards.

Helped with purchases, locating items and signing up for rewards programs.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Collected payments, issued receipts and updated accounts to reflect new balances.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Maintained business records by updating customer information. Handled requests-for-information and delegated customer service tasks to appropriate employees.

Monitored calendars and scheduled appointments based on availability Summary

Skills

Experience

and established load limits.

Updated employee paperwork and records.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Five Star Senior Living Clarksville, TN

Housekeeping Attendant

01/2021 - 04/2021

Removed trash from rooms and replaced liners to wastebaskets. Polished and sanitized floors, counters, bathtubs and window sills. Inspected each room for cleanliness, utilizing checklist to meet company standards.

Interacted pleasantly with clients and guests when performing daily duties.

Furnished guests with clean linens and supplied rooms with toiletries. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.

Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Removed soiled linens and articles from rooms and delivered to laundry area.

Replenished guest supplies and amenities.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Informed supervisor when supplies were low.

Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.

Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

Washed and polished glass windows and doors to keep entryways clear and professional.

Mapped out daily cleaning work assignments by assessing vacant room roster.

Reported guest issues, safety and maintenance concerns immediately to supervisor.

Organized supplies for use based on expected customer needs. Best Buy Sierra Vista, AZ

Sales Associate

03/2020 - 12/2020

Operated cash register, collected payments, and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application or usage.

Built and maintained relationships with peers and upper management to drive team success.

Reviewed files, recordings and other documents to obtain information to respond to requests.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Met merchandise processing standards and maintained organized and accessible work area.

Built trusting relationships with customers by making personal connections.

Answered incoming telephone calls to provide store, products, and services information.

Assisted teammates with sales-processing tasks to meet daily sales goals. Worked with fellow sales team members to achieve group targets. Obtained signatures for financial documents and internal and external invoices.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.

Answered customer questions, shared product knowledge and researched pricing and availability.

Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals. Stayed up to date on company products and services to support sales objectives.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Listened to customers to understand needs and refer to optimal services. Answered customers' questions and addressed problems and complaints in person and via phone.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.

Monitored customer order process and addressed customer issues. Casey's General stores Burlington, IA

Cashier

02/2016 - 11/2018

Operated cash register, collected payments, and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts, and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Helped with purchases, locating items and signing up for rewards programs.

Inspected store products for damage and obtained item replacements for customers.

Verified customer age requirement for alcohol or tobacco purchases. Answered customer questions, provided store information, and directed customers to designated store areas.

Processed refunds for worn, damaged, and broken merchandise. Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.

Tracked company inventories, moved excess stock, and arranged products to improve sales.

Peaches cafe and steak house Burlington,

IA

Hostess

03/2015 - 02/2016

Greeted guests and gathered information to seat groups or place on waitlist.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials.

Greeted customers, answered questions, and recommended specials to increase profits.

Monitored dining area to assess server capacity and estimate wait times. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Accommodated guests with children and special needs to promote comfortable dining experience.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Developed long-term relationships with customers to increase opportunities for repeat business.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Helped restaurant staff set up small and large events to coordinate smooth execution.

Stayed attentive to server availability and table turnover to seat guests quickly.

Communicated with servers about new tables, changes in food availability and customer comments.

Resolved customer service and food-related issues to maintain guest satisfaction.

Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.

Tracked seated guests and available seating using computer-based and mobile reservation software.

Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Supervised activities of dining room staff to maintain service levels and support guest needs.

Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Set up and decorated menu marketing boards with current meal and drink specials.

Offered seating and other special accommodations to customers according to preferences and dining area volume.

Collected reservation information and communicated updates to guests via mobile device or in-person.

Burlington Community High School Burlington, IA

High School Diploma

05/2016

Education and Training

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